GP surgery in Chester-le-Street
Bridge End Surgery
Bridge End, Chester Le Street, DH3 3SL
Scores 43 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone9
- Easy to contact online8
- Good experience of getting in touch32
- Did not wait too long for the appointment86
Quality of care 53
- Patients rate the surgery as good46
- Patients got what they needed44
- Doctors and nurses listen57
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done44
- Meets NHS clinical targets87
- Children vaccinated on time89
What patients say
100 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
+14
change since last year
2025: 64% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 34% |
| Easy to contact via website | 35% | 58% | 45% |
| Easy to contact via NHS App | 32% | 54% | 45% |
| Reception staff helpful | 79% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 26% |
| Sees preferred clinician | 40% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 74% |
| Next steps within 2 days | 98% | 93% | 99% |
| Good experience of contacting | 69% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 35% |
| Waiting time was about right | 85% | 69% | 71% |
| Remote appointment | 33% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 80% |
| Treated with care and concern | 89% | 86% | 82% |
| Considered mental wellbeing | 59% | 75% | 65% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 95% | 92% | 83% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 78% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 75% |
| Supported by local services | 58% | 70% | 77% |
| Discussed managing condition | 37% | 43% | 42% |
| Agreed a care plan | 16% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2025. Bank holidays may differ.
- Address
- Bridge End, Chester Le Street, DH3 3SL
- Phone
- 0191 388 3236
- Website
- www.bridgeendsurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chester Le Street PCN (a group of local surgeries that share services)
- NHS code
- A83009 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.9% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 19.3% | 14.3% |
| Obesity | 20.7% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bridge End Surgerythis surgery | – | 43 | 35% | 78% | Yes |
| Middle Chare Medical GroupChester Le Street, DH3 3QD | 0.2 miles | 39 | 35% | 79% | Yes |
| Cestria Health CentreChester Le Street, DH2 3DJ | 1.1 miles | 35 | 44% | 68% | Yes |
| Villages Medical GroupChester Le Street, DH2 2NJ | 1.5 miles | 77 | 81% | 83% | Yes |
| Pelton & Fellrose Medical GroupChester Le Street, DH2 1HS | 1.5 miles | 30 | 51% | 72% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 1.8 miles | 92 | 90% | 94% | Yes |
| Great Lumley SurgeryChester Le Street, DH3 4LE | 1.9 miles | 98 | 87% | 93% | Yes |
| I J HealthcareWashington, NE38 9AB | 2.2 miles | 68 | 86% | 80% | Yes |
| Birtley Medical GroupChester Le Street, DH3 2QT | 2.3 miles | 20 | 48% | 67% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 3.0 miles | 76 | 86% | 85% | Yes |
Villages Medical Group is 1.5 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bridge End Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bridge End Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 388 3236.
How do patients rate Bridge End Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Bridge End Surgery said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bridge End Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bridge End Surgery as Good at its last published inspection (report published 21 April 2016).
What are the opening times of Bridge End Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2025. Bank holidays may differ.
How do I contact Bridge End Surgery?
Call 0191 388 3236 or visit its website, www.bridgeendsurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is Bridge End, Chester Le Street, DH3 3SL.
How many patients are registered at Bridge End Surgery?
Around 7,747 patients are registered (January 2025). The surgery is part of Chester Le Street PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.