GP surgery in Pelton and Ouston
Pelton & Fellrose Medical Group
Unit 1, the Lavender Centre, Pelton Lane, Pelton, Chester Le Street, DH2 1HS
Scores 30 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone30
- Easy to contact online38
- Good experience of getting in touch26
- Did not wait too long for the appointment22
Quality of care 44
- Patients rate the surgery as good28
- Patients got what they needed34
- Doctors and nurses listen61
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets92
- Children vaccinated on time93
What patients say
92 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
72%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 70% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 50% |
| Easy to contact via website | 53% | 58% | 48% |
| Easy to contact via NHS App | 40% | 54% | 48% |
| Reception staff helpful | 81% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 28% |
| Sees preferred clinician | 38% | 42% | 19% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 88% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 67% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 57% |
| Waiting time was about right | 61% | 69% | 73% |
| Remote appointment | 18% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 93% |
| Treated with care and concern | 94% | 86% | 93% |
| Considered mental wellbeing | 82% | 75% | 78% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 91% | 93% | 96% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 89% | 90% | 89% |
| Overall | |||
| Overall experience good | 72% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 79% |
| Supported by local services | 62% | 70% | 67% |
| Discussed managing condition | 63% | 43% | 46% |
| Agreed a care plan | 40% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 October 2025. Bank holidays may differ.
- Address
- Unit 1, the Lavender Centre, Pelton Lane, Pelton, Chester Le Street, DH2 1HS
- Phone
- 0191 370 0500
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chester Le Street PCN (a group of local surgeries that share services)
- NHS code
- A83033 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Pelton Fell
- Fellrose Surgery, Pelton Fell, Chester Le Street, DH2 2NH · 01913333140
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Lift
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pelton & Fellrose Medical Groupthis surgery | – | 30 | 51% | 72% | Yes |
| Villages Medical GroupChester Le Street, DH2 2NJ | 1.1 miles | 77 | 81% | 83% | Yes |
| Cestria Health CentreChester Le Street, DH2 3DJ | 1.5 miles | 35 | 44% | 68% | Yes |
| Bridge End SurgeryChester Le Street, DH3 3SL | 1.5 miles | 43 | 35% | 78% | Yes |
| Birtley Medical GroupChester Le Street, DH3 2QT | 1.7 miles | 20 | 48% | 67% | Yes |
| Middle Chare Medical GroupChester Le Street, DH3 3QD | 1.7 miles | 39 | 35% | 79% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 2.3 miles | 92 | 90% | 94% | Yes |
| I J HealthcareWashington, NE38 9AB | 2.9 miles | 68 | 86% | 80% | Yes |
| Galleries Medical PracticeWashington, NE38 7NQ | 3.4 miles | 43 | 67% | 78% | Yes |
| Sunderland GP Alliance Medical PracticeWashington, NE38 7NQ | 3.4 miles | 18 | 37% | 80% | Yes |
Villages Medical Group is 1.1 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Pelton & Fellrose Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pelton & Fellrose Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 370 0500.
How do patients rate Pelton & Fellrose Medical Group?
In the 2026 NHS GP Patient Survey, 72% of patients at Pelton & Fellrose Medical Group said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Pelton & Fellrose Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Pelton & Fellrose Medical Group as Good at its last published inspection (report published 30 August 2016).
What are the opening times of Pelton & Fellrose Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 8pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 October 2025. Bank holidays may differ.
How do I contact Pelton & Fellrose Medical Group?
Call 0191 370 0500. You can also book and order repeat prescriptions in the NHS App. The address is Unit 1, the Lavender Centre, Pelton Lane, Pelton, Chester Le Street, DH2 1HS.
Does Pelton & Fellrose Medical Group have a branch surgery?
Yes. Pelton & Fellrose Medical Group also runs Pelton Fell (Fellrose Surgery, Pelton Fell, Chester Le Street, DH2 2NH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Pelton & Fellrose Medical Group?
Around 10,060 patients are registered (January 2025). The surgery is part of Chester Le Street PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.