GP surgery in Chester-le-Street
Middle Chare Medical Group
Middle Chare Surgery, Middle Chare, Chester Le Street, DH3 3QD
Scores 39 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone9
- Easy to contact online7
- Good experience of getting in touch48
- Did not wait too long for the appointment24
Quality of care 67
- Patients rate the surgery as good50
- Patients got what they needed79
- Doctors and nurses listen73
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets79
- Children vaccinated on time55
What patients say
93 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 81% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 41% |
| Easy to contact via website | 34% | 58% | 47% |
| Easy to contact via NHS App | 44% | 54% | 49% |
| Reception staff helpful | 92% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 18% |
| Sees preferred clinician | 36% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 78% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 75% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 41% |
| Waiting time was about right | 62% | 69% | 75% |
| Remote appointment | 18% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 90% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 83% | 75% | 76% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 99% | 92% | 97% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 79% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 81% |
| Supported by local services | 78% | 70% | 80% |
| Discussed managing condition | 39% | 43% | 52% |
| Agreed a care plan | 76% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 8pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 February 2026. Bank holidays may differ.
- Address
- Middle Chare Surgery, Middle Chare, Chester Le Street, DH3 3QD
- Phone
- 0191 594 7654
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chester Le Street PCN (a group of local surgeries that share services)
- NHS code
- A83028 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Woodlands Surgery
- Vigo Lane, Rickleton, Washington, NE38 9EJ
Access and facilities
- Disabled parking
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.0% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 17.6% | 14.3% |
| Obesity | 20.0% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Middle Chare Medical Groupthis surgery | – | 39 | 35% | 79% | Yes |
| Bridge End SurgeryChester Le Street, DH3 3SL | 0.2 miles | 43 | 35% | 78% | Yes |
| Cestria Health CentreChester Le Street, DH2 3DJ | 1.0 miles | 35 | 44% | 68% | Yes |
| Villages Medical GroupChester Le Street, DH2 2NJ | 1.5 miles | 77 | 81% | 83% | Yes |
| Pelton & Fellrose Medical GroupChester Le Street, DH2 1HS | 1.7 miles | 30 | 51% | 72% | Yes |
| Great Lumley SurgeryChester Le Street, DH3 4LE | 1.8 miles | 98 | 87% | 93% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 2.0 miles | 92 | 90% | 94% | Yes |
| I J HealthcareWashington, NE38 9AB | 2.4 miles | 68 | 86% | 80% | Yes |
| Birtley Medical GroupChester Le Street, DH3 2QT | 2.5 miles | 20 | 48% | 67% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 3.1 miles | 76 | 86% | 85% | Yes |
Villages Medical Group is 1.5 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Middle Chare Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Middle Chare Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 594 7654.
How do patients rate Middle Chare Medical Group?
In the 2026 NHS GP Patient Survey, 79% of patients at Middle Chare Medical Group said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Middle Chare Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Middle Chare Medical Group as Good at its last published inspection (report published 23 June 2016).
What are the opening times of Middle Chare Medical Group?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 8pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 February 2026. Bank holidays may differ.
How do I contact Middle Chare Medical Group?
Call 0191 594 7654. You can also book and order repeat prescriptions in the NHS App. The address is Middle Chare Surgery, Middle Chare, Chester Le Street, DH3 3QD.
Does Middle Chare Medical Group have a branch surgery?
Yes. Middle Chare Medical Group also runs Woodlands Surgery (Vigo Lane, Rickleton, Washington, NE38 9EJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Middle Chare Medical Group?
Around 9,381 patients are registered (January 2025). The surgery is part of Chester Le Street PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.