GP surgery in Reading
Broad Street Health Centre
1st Floor, Broad St Health Centre, 103-105 Broad Street Mall, Reading, RG1 7QA
Scores 33 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone26
- Easy to contact online14
- Good experience of getting in touch36
- Did not wait too long for the appointment50
Quality of care 40
- Patients rate the surgery as good45
- Patients got what they needed7
- Doctors and nurses listen75
- Patients trust the staff67
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets72
- Children vaccinated on time57
What patients say
91 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 74% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 42% |
| Easy to contact via website | 40% | 58% | 33% |
| Easy to contact via NHS App | 48% | 54% | 51% |
| Reception staff helpful | 91% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 32% |
| Sees preferred clinician | 12% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 72% |
| Next steps within 2 days | 93% | 93% | 96% |
| Good experience of contacting | 71% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 55% |
| Waiting time was about right | 72% | 69% | 46% |
| Remote appointment | 26% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 82% |
| Treated with care and concern | 91% | 86% | 82% |
| Considered mental wellbeing | 87% | 75% | 82% |
| Had all the information needed | 95% | 92% | 87% |
| Confidence and trust | 95% | 93% | 86% |
| Involved in decisions | 95% | 92% | 87% |
| Needs were met | 82% | 90% | 91% |
| Overall | |||
| Overall experience good | 78% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 73% |
| Supported by local services | 63% | 70% | 54% |
| Discussed managing condition | 46% | 43% | 49% |
| Agreed a care plan | 56% | 46% | 16% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 July 2023. Bank holidays may differ.
- Address
- 1st Floor, Broad St Health Centre, 103-105 Broad Street Mall, Reading, RG1 7QA
- Phone
- 0118 902 8300
- [email protected]
- Website
- www.broadstreethealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Reading Holybrook PCN (a group of local surgeries that share services)
- NHS code
- Y02476 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.1% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 2.4% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 0.6% | 3.0% |
| Depression | 7.1% | 14.3% |
| Obesity | 8.4% | 13.9% |
| Smoking | 15.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 40% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Broad Street Health Centrethis surgery | – | 33 | 49% | 78% | Yes |
| Abbey Medical CentreReading, RG1 7QA | under 0.1 miles | 75 | 86% | 81% | Yes |
| Chatham Street SurgeryReading, RG1 7JE | 0.3 miles | 54 | 64% | 78% | Yes |
| London Street SurgeryReading, RG1 4SJ | 0.4 miles | 23 | 47% | 68% | Yes |
| Western Elms & Circuit Lane SurgeriesReading, RG30 1AT | 0.7 miles | 20 | 52% | 68% | Yes |
| Melrose SurgeryReading, RG1 5BS | 0.7 miles | 45 | 59% | 77% | Yes |
| Coley Park SurgeryReading, RG1 6DN | 0.8 miles | 16 | 57% | 68% | Yes |
| Milman & Kennet SurgeryReading, RG2 0AR | 0.8 miles | 40 | 56% | 75% | Yes |
| Pembroke SurgeryReading, RG1 5PG | 1.1 miles | 63 | 81% | 83% | Yes |
| Balmore Park SurgeryReading, RG4 7SS | 1.1 miles | 60 | 57% | 85% | Yes |
Abbey Medical Centre is under 0.1 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Broad Street Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Broad Street Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0118 902 8300.
How do patients rate Broad Street Health Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Broad Street Health Centre said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Broad Street Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Broad Street Health Centre as Good at its last published inspection (report published 30 August 2025).
What are the opening times of Broad Street Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 July 2023. Bank holidays may differ.
How do I contact Broad Street Health Centre?
Call 0118 902 8300 or visit its website, www.broadstreethealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1st Floor, Broad St Health Centre, 103-105 Broad Street Mall, Reading, RG1 7QA.
How many patients are registered at Broad Street Health Centre?
Around 14,261 patients are registered (January 2025). The surgery is part of Reading Holybrook PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.