GP surgery in Reading
Coley Park Surgery
80 Wensley Road, Coley Park, Reading, RG1 6DN
Scores 16 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone41
- Easy to contact online9
- Good experience of getting in touch30
- Did not wait too long for the appointment18
Quality of care 12
- Patients rate the surgery as good17
- Patients got what they needed6
- Doctors and nurses listen29
- Patients trust the staff13
- Inspection rating (Not rated)–
- Health checks and screening done56
- Meets NHS clinical targets64
- Children vaccinated on time52
What patients say
73 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
68%
say their experience is good
well below the England average (77%)
-4
change since last year
2025: 72% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 49% |
| Easy to contact via website | 36% | 58% | 42% |
| Easy to contact via NHS App | 19% | 54% | 46% |
| Reception staff helpful | 84% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 44% |
| Sees preferred clinician | 24% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 72% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 68% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 59% |
| Waiting time was about right | 59% | 69% | 49% |
| Remote appointment | 14% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 83% |
| Treated with care and concern | 84% | 86% | 83% |
| Considered mental wellbeing | 75% | 75% | 70% |
| Had all the information needed | 91% | 92% | 93% |
| Confidence and trust | 87% | 93% | 91% |
| Involved in decisions | 89% | 92% | 88% |
| Needs were met | 81% | 90% | 90% |
| Overall | |||
| Overall experience good | 68% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 81% |
| Supported by local services | 76% | 70% | 69% |
| Discussed managing condition | 50% | 43% | 42% |
| Agreed a care plan | 80% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 73 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm 2pm to 6:30pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 13 November 2025. Bank holidays may differ.
- Address
- 80 Wensley Road, Coley Park, Reading, RG1 6DN
- Phone
- 0118 907 9976
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- New Reading PCN (a group of local surgeries that share services)
- NHS code
- K81636 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr. M. L. Swami
- Burghfield Health Centre, Reading Road, Burghfield Common, Reading, RG7 3YJ · 0118 9835222
Access and facilities
- Step-free access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 11.0% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Coley Park Surgerythis surgery | – | 16 | 57% | 68% | Yes |
| Chatham Street SurgeryReading, RG1 7JE | 0.7 miles | 54 | 64% | 78% | Yes |
| Western Elms & Circuit Lane SurgeriesReading, RG30 1AT | 0.8 miles | 20 | 52% | 68% | Yes |
| Abbey Medical CentreReading, RG1 7QA | 0.8 miles | 75 | 86% | 81% | Yes |
| Broad Street Health CentreReading, RG1 7QA | 0.8 miles | 33 | 49% | 78% | Yes |
| Milman & Kennet SurgeryReading, RG2 0AR | 0.8 miles | 40 | 56% | 75% | Yes |
| London Street SurgeryReading, RG1 4SJ | 0.9 miles | 23 | 47% | 68% | Yes |
| Long Barn Lane SurgeryReading, RG2 7SZ | 1.0 miles | 52 | 63% | 78% | Yes |
| Melrose SurgeryReading, RG1 5BS | 1.2 miles | 45 | 59% | 77% | Yes |
| University Medical GroupReading, RG2 7HE | 1.4 miles | 47 | 53% | 72% | Yes |
Chatham Street Surgery is 0.7 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Coley Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Coley Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0118 907 9976.
How do patients rate Coley Park Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at Coley Park Surgery said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Coley Park Surgery?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm 2pm to 6:30pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 13 November 2025. Bank holidays may differ.
How do I contact Coley Park Surgery?
Call 0118 907 9976. You can also book and order repeat prescriptions in the NHS App. The address is 80 Wensley Road, Coley Park, Reading, RG1 6DN.
Does Coley Park Surgery have a branch surgery?
Yes. Coley Park Surgery also runs Dr. M. L. Swami (Burghfield Health Centre, Reading Road, Burghfield Common, Reading, RG7 3YJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Coley Park Surgery?
Around 9,015 patients are registered (January 2025). The surgery is part of New Reading PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.