GP surgery in Reading
Chatham Street Surgery
121 Chatham Street, Reading, RG1 7JE
Scores 54 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 61
- Easy to get through on the phone54
- Easy to contact online56
- Good experience of getting in touch46
- Did not wait too long for the appointment79
Quality of care 43
- Patients rate the surgery as good45
- Patients got what they needed52
- Doctors and nurses listen44
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets39
- Children vaccinated on time32
What patients say
96 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
0
change since last year
2025: 78% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 60% |
| Easy to contact via website | 61% | 58% | 51% |
| Easy to contact via NHS App | 60% | 54% | 49% |
| Reception staff helpful | 90% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 30% |
| Sees preferred clinician | 47% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 77% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 74% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 69% |
| Waiting time was about right | 82% | 69% | 63% |
| Remote appointment | 23% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 75% |
| Treated with care and concern | 84% | 86% | 75% |
| Considered mental wellbeing | 81% | 75% | 70% |
| Had all the information needed | 95% | 92% | 84% |
| Confidence and trust | 87% | 93% | 88% |
| Involved in decisions | 91% | 92% | 86% |
| Needs were met | 91% | 90% | 87% |
| Overall | |||
| Overall experience good | 78% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 74% |
| Supported by local services | 76% | 70% | 73% |
| Discussed managing condition | 54% | 43% | 50% |
| Agreed a care plan | 55% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 April 2026. Bank holidays may differ.
- Address
- 121 Chatham Street, Reading, RG1 7JE
- Phone
- 0118 950 5121
- [email protected]
- Website
- www.chathamstreetsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Reading Central PCN (a group of local surgeries that share services)
- NHS code
- K81026 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Paid on-site car parking
- Parent and baby room
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 August 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.4% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 8.7% | 14.3% |
| Obesity | 10.8% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chatham Street Surgerythis surgery | – | 54 | 64% | 78% | Yes |
| Abbey Medical CentreReading, RG1 7QA | 0.3 miles | 75 | 86% | 81% | Yes |
| Broad Street Health CentreReading, RG1 7QA | 0.3 miles | 33 | 49% | 78% | Yes |
| Western Elms & Circuit Lane SurgeriesReading, RG30 1AT | 0.5 miles | 20 | 52% | 68% | Yes |
| London Street SurgeryReading, RG1 4SJ | 0.7 miles | 23 | 47% | 68% | Yes |
| Coley Park SurgeryReading, RG1 6DN | 0.7 miles | 16 | 57% | 68% | Yes |
| Melrose SurgeryReading, RG1 5BS | 1.0 miles | 45 | 59% | 77% | Yes |
| Milman & Kennet SurgeryReading, RG2 0AR | 1.0 miles | 40 | 56% | 75% | Yes |
| Balmore Park SurgeryReading, RG4 7SS | 1.1 miles | 60 | 57% | 85% | Yes |
| Grovelands Medical CentreReading, RG30 1HG | 1.2 miles | 16 | 45% | 73% | Yes |
Abbey Medical Centre is 0.3 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chatham Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chatham Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0118 950 5121.
How do patients rate Chatham Street Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Chatham Street Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Chatham Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Chatham Street Surgery as Good at its last published inspection (report published 13 August 2021).
What are the opening times of Chatham Street Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 April 2026. Bank holidays may differ.
How do I contact Chatham Street Surgery?
Call 0118 950 5121 or visit its website, www.chathamstreetsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 121 Chatham Street, Reading, RG1 7JE.
How many patients are registered at Chatham Street Surgery?
Around 8,037 patients are registered (January 2025). The surgery is part of Reading Central PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.