GP surgery in Reading
Melrose Surgery
73 London Road, Reading, RG1 5BS
Scores 45 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone44
- Easy to contact online72
- Good experience of getting in touch46
- Did not wait too long for the appointment51
Quality of care 40
- Patients rate the surgery as good44
- Patients got what they needed40
- Doctors and nurses listen46
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done51
- Meets NHS clinical targets62
- Children vaccinated on time41
What patients say
94 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
about the England average (57%)
77%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 82% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 45% |
| Easy to contact via website | 67% | 58% | 65% |
| Easy to contact via NHS App | 52% | 54% | 53% |
| Reception staff helpful | 83% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 37% |
| Sees preferred clinician | 47% | 42% | 19% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 76% |
| Next steps within 2 days | 83% | 93% | 92% |
| Good experience of contacting | 74% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 48% |
| Waiting time was about right | 72% | 69% | 77% |
| Remote appointment | 24% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 96% |
| Treated with care and concern | 86% | 86% | 96% |
| Considered mental wellbeing | 71% | 75% | 86% |
| Had all the information needed | 92% | 92% | 99% |
| Confidence and trust | 90% | 93% | 99% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 90% | 90% | 95% |
| Overall | |||
| Overall experience good | 77% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 72% |
| Supported by local services | 83% | 70% | 54% |
| Discussed managing condition | 52% | 43% | 57% |
| Agreed a care plan | 57% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 November 2024. Bank holidays may differ.
- Address
- 73 London Road, Reading, RG1 5BS
- Phone
- 0118 959 5200
- Website
- www.melrosesurgery-reading.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- New Reading PCN (a group of local surgeries that share services)
- NHS code
- K81651 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Alexandra Road Branch Surgery
- 2-4 Alexandra Road, Reading, RG1 5PE
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.3% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 3.7% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Melrose Surgerythis surgery | – | 45 | 59% | 77% | Yes |
| London Street SurgeryReading, RG1 4SJ | 0.3 miles | 23 | 47% | 68% | Yes |
| Pembroke SurgeryReading, RG1 5PG | 0.4 miles | 63 | 81% | 83% | Yes |
| Milman & Kennet SurgeryReading, RG2 0AR | 0.6 miles | 40 | 56% | 75% | Yes |
| Broad Street Health CentreReading, RG1 7QA | 0.7 miles | 33 | 49% | 78% | Yes |
| Abbey Medical CentreReading, RG1 7QA | 0.7 miles | 75 | 86% | 81% | Yes |
| University Medical GroupReading, RG2 7HE | 0.8 miles | 47 | 53% | 72% | Yes |
| Chatham Street SurgeryReading, RG1 7JE | 1.0 miles | 54 | 64% | 78% | Yes |
| Long Barn Lane SurgeryReading, RG2 7SZ | 1.1 miles | 52 | 63% | 78% | Yes |
| Parkside PracticeReading, RG6 1JS | 1.2 miles | 46 | 58% | 78% | Yes |
Pembroke Surgery is 0.4 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Melrose Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Melrose Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0118 959 5200.
How do patients rate Melrose Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Melrose Surgery said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Melrose Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Melrose Surgery as Good at its last published inspection (report published 7 May 2024).
What are the opening times of Melrose Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 November 2024. Bank holidays may differ.
How do I contact Melrose Surgery?
Call 0118 959 5200 or visit its website, www.melrosesurgery-reading.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 73 London Road, Reading, RG1 5BS.
Does Melrose Surgery have a branch surgery?
Yes. Melrose Surgery also runs Alexandra Road Branch Surgery (2-4 Alexandra Road, Reading, RG1 5PE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Melrose Surgery?
Around 16,447 patients are registered (January 2025). The surgery is part of New Reading PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.