GP surgery in Bricknell
Campus Health Centre
Raines House, 187 Cottingham Road, Hull, HU5 2EG
Scores 67 out of 100, good for a GP surgery in England. 77% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone88
- Easy to contact online59
- Good experience of getting in touch51
- Did not wait too long for the appointment68
Quality of care 57
- Patients rate the surgery as good42
- Patients got what they needed75
- Doctors and nurses listen37
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets36
- Children vaccinated on time91
What patients say
101 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 83% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 79% |
| Easy to contact via website | 62% | 58% | 52% |
| Easy to contact via NHS App | 36% | 54% | 56% |
| Reception staff helpful | 88% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 35% |
| Sees preferred clinician | 37% | 42% | 75% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 86% |
| Next steps within 2 days | 93% | 93% | 93% |
| Good experience of contacting | 76% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 68% |
| Waiting time was about right | 77% | 69% | 68% |
| Remote appointment | 12% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 93% |
| Treated with care and concern | 86% | 86% | 93% |
| Considered mental wellbeing | 77% | 75% | 84% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 94% | 90% | 93% |
| Overall | |||
| Overall experience good | 77% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 77% |
| Supported by local services | 67% | 70% | 75% |
| Discussed managing condition | 35% | 43% | 42% |
| Agreed a care plan | 61% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 December 2025. Bank holidays may differ.
- Address
- Raines House, 187 Cottingham Road, Hull, HU5 2EG
- Phone
- 01482 492219
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Acclaim NHS PCN (a group of local surgeries that share services)
- NHS code
- B81104 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free public WiFi
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 September 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 5.1% | 15.2% |
| Diabetes | 2.8% | 7.9% |
| Asthma | 4.3% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 0.9% | 3.0% |
| Depression | 6.9% | 14.3% |
| Obesity | 6.6% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 71% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Campus Health Centrethis surgery | – | 67 | 84% | 77% | Yes |
| Modality Partnership (Hull)Hull, HU5 2NT | 0.6 miles | 28 | 35% | 74% | Yes |
| The Avenues Medical CentreKingston Upon Hull, HU5 3TJ | 0.9 miles | 9 | 30% | 59% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 1.0 miles | 69 | 51% | 87% | Yes |
| Orchard 2000 GroupHull, HU6 9BS | 1.2 miles | 39 | 56% | 74% | Yes |
| The Bridge Group PracticeHull, HU6 9BX | 1.3 miles | 39 | 49% | 82% | Yes |
| Wolseley Medical CentreHull, HU3 1DS | 1.6 miles | 38 | 73% | 73% | Yes |
| Hastings Medical CentreHull, HU5 5BE | 1.7 miles | 81 | 85% | 86% | Yes |
| Wilberforce SurgeryHull, HU1 3SA | 1.9 miles | 33 | 59% | 75% | Yes |
| East Park PracticeHull, HU1 3SA | 1.9 miles | 0 | 26% | 61% | Yes |
Hastings Medical Centre is 1.7 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Campus Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Campus Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01482 492219.
How do patients rate Campus Health Centre?
In the 2026 NHS GP Patient Survey, 77% of patients at Campus Health Centre said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 67 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Campus Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Campus Health Centre as Good at its last published inspection (report published 4 September 2020).
What are the opening times of Campus Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 December 2025. Bank holidays may differ.
How do I contact Campus Health Centre?
Call 01482 492219. You can also book and order repeat prescriptions in the NHS App. The address is Raines House, 187 Cottingham Road, Hull, HU5 2EG.
How many patients are registered at Campus Health Centre?
Around 7,655 patients are registered (January 2025). The surgery is part of Acclaim NHS PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.