GP surgery in Kingston upon Hull, City of
Orchard 2000 Group
480 Hall Road, Hull, HU6 9BS
Scores 39 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone40
- Easy to contact online58
- Good experience of getting in touch41
- Did not wait too long for the appointment51
Quality of care 34
- Patients rate the surgery as good32
- Patients got what they needed50
- Doctors and nurses listen58
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets12
- Children vaccinated on time40
What patients say
107 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
74%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 77% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 52% |
| Easy to contact via website | 62% | 58% | 50% |
| Easy to contact via NHS App | 59% | 54% | 36% |
| Reception staff helpful | 83% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 41% |
| Sees preferred clinician | 49% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 87% |
| Next steps within 2 days | 87% | 93% | 98% |
| Good experience of contacting | 72% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 48% |
| Waiting time was about right | 72% | 69% | 67% |
| Remote appointment | 32% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 85% |
| Treated with care and concern | 87% | 86% | 91% |
| Considered mental wellbeing | 81% | 75% | 78% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 93% | 93% | 96% |
| Involved in decisions | 87% | 92% | 89% |
| Needs were met | 91% | 90% | 84% |
| Overall | |||
| Overall experience good | 74% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 81% |
| Supported by local services | 60% | 70% | 60% |
| Discussed managing condition | 38% | 43% | 48% |
| Agreed a care plan | 32% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 November 2024. Bank holidays may differ.
- Address
- 480 Hall Road, Hull, HU6 9BS
- Phone
- 01482 347600
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hasp PCN - Hull Association of Similar Practices (a group of local surgeries that share services)
- NHS code
- B81018 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Orchard 2000 Group Bransholme
- Bransholme Health Centre, Goodhart Road, Bransholme, Hull, HU7 4DW
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 4.3% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 26.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Orchard 2000 Groupthis surgery | – | 39 | 56% | 74% | Yes |
| The Bridge Group PracticeHull, HU6 9BX | 0.2 miles | 39 | 49% | 82% | Yes |
| Campus Health CentreHull, HU5 2EG | 1.2 miles | 67 | 84% | 77% | Yes |
| Haxby Group HullHull, HU7 3JQ | 1.3 miles | 21 | 42% | 72% | Yes |
| Modality Partnership (Hull)Hull, HU5 2NT | 1.6 miles | 28 | 35% | 74% | Yes |
| King Street Medical CentreCottingham, HU16 5QJ | 1.8 miles | 20 | 32% | 73% | – |
| Dr GT Hendow's PracticeHull, HU7 4DW | 2.0 miles | 94 | 99% | 88% | Yes |
| James Alexander Family PracticeHull, HU7 4DW | 2.0 miles | 37 | 68% | 80% | Yes |
| Goodheart SurgeryHull, HU7 4DW | 2.0 miles | 24 | 50% | 68% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 2.0 miles | 69 | 51% | 87% | Yes |
Campus Health Centre is 1.2 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Orchard 2000 Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Orchard 2000 Group was taking on new patients. You can register online through the NHS website or call the surgery on 01482 347600.
How do patients rate Orchard 2000 Group?
In the 2026 NHS GP Patient Survey, 74% of patients at Orchard 2000 Group said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Orchard 2000 Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Orchard 2000 Group as Good at its last published inspection (report published 14 September 2016).
What are the opening times of Orchard 2000 Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 November 2024. Bank holidays may differ.
How do I contact Orchard 2000 Group?
Call 01482 347600. You can also book and order repeat prescriptions in the NHS App. The address is 480 Hall Road, Hull, HU6 9BS.
Does Orchard 2000 Group have a branch surgery?
Yes. Orchard 2000 Group also runs Orchard 2000 Group Bransholme (Bransholme Health Centre, Goodhart Road, Bransholme, Hull, HU7 4DW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Orchard 2000 Group?
Around 9,294 patients are registered (January 2025). The surgery is part of Hasp PCN - Hull Association of Similar Practices, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.