GP surgery in Kingston upon Hull, City of
The Bridge Group Practice
The Orchard Centre, 210 Orchard Park Road, Hull, HU6 9BX
Scores 39 out of 100, below average for a GP surgery in England. 82% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone26
- Easy to contact online10
- Good experience of getting in touch48
- Did not wait too long for the appointment62
Quality of care 40
- Patients rate the surgery as good60
- Patients got what they needed54
- Doctors and nurses listen40
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets17
- Children vaccinated on time24
What patients say
83 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
82%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 75% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 57% |
| Easy to contact via website | 37% | 58% | 50% |
| Easy to contact via NHS App | 53% | 54% | 56% |
| Reception staff helpful | 88% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 44% |
| Sees preferred clinician | 32% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 71% |
| Next steps within 2 days | 99% | 93% | 93% |
| Good experience of contacting | 75% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 53% |
| Waiting time was about right | 76% | 69% | 68% |
| Remote appointment | 14% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 83% |
| Considered mental wellbeing | 72% | 75% | 74% |
| Had all the information needed | 85% | 92% | 93% |
| Confidence and trust | 92% | 93% | 89% |
| Involved in decisions | 83% | 92% | 91% |
| Needs were met | 92% | 90% | 85% |
| Overall | |||
| Overall experience good | 82% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 79% |
| Supported by local services | 72% | 70% | 75% |
| Discussed managing condition | 37% | 43% | 55% |
| Agreed a care plan | 49% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2022. Bank holidays may differ.
- Address
- The Orchard Centre, 210 Orchard Park Road, Hull, HU6 9BX
- Phone
- 01482 303850
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Venn PCN (a group of local surgeries that share services)
- NHS code
- B81046 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Orchard Park Health Centre
- 250 Ellerburn Avenue, Hull, HU6 9RR
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 4.9% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 18.4% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 28.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 43% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Bridge Group Practicethis surgery | – | 39 | 49% | 82% | Yes |
| Orchard 2000 GroupHull, HU6 9BS | 0.2 miles | 39 | 56% | 74% | Yes |
| Campus Health CentreHull, HU5 2EG | 1.3 miles | 67 | 84% | 77% | Yes |
| Haxby Group HullHull, HU7 3JQ | 1.4 miles | 21 | 42% | 72% | Yes |
| King Street Medical CentreCottingham, HU16 5QJ | 1.6 miles | 20 | 32% | 73% | – |
| Modality Partnership (Hull)Hull, HU5 2NT | 1.8 miles | 28 | 35% | 74% | Yes |
| The Avenues Medical CentreKingston Upon Hull, HU5 3TJ | 2.2 miles | 9 | 30% | 59% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 2.2 miles | 69 | 51% | 87% | Yes |
| Dr GT Hendow's PracticeHull, HU7 4DW | 2.2 miles | 94 | 99% | 88% | Yes |
| James Alexander Family PracticeHull, HU7 4DW | 2.2 miles | 37 | 68% | 80% | Yes |
Campus Health Centre is 1.3 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Bridge Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Bridge Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01482 303850.
How do patients rate The Bridge Group Practice?
In the 2026 NHS GP Patient Survey, 82% of patients at The Bridge Group Practice said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Bridge Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Bridge Group Practice as Good at its last published inspection (report published 26 September 2016).
What are the opening times of The Bridge Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6pm, Wednesday 8am to 6:30pm, Thursday 8am to 6pm, Friday 8am to 6:30pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 22 November 2022. Bank holidays may differ.
How do I contact The Bridge Group Practice?
Call 01482 303850. You can also book and order repeat prescriptions in the NHS App. The address is The Orchard Centre, 210 Orchard Park Road, Hull, HU6 9BX.
Does The Bridge Group Practice have a branch surgery?
Yes. The Bridge Group Practice also runs Orchard Park Health Centre (250 Ellerburn Avenue, Hull, HU6 9RR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Bridge Group Practice?
Around 8,840 patients are registered (January 2025). The surgery is part of Venn PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.