GP surgery in Luton
Castle Medical Group Practice
27 Castle Street, Luton, LU1 3AG
Scores 5 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone18
- Easy to contact online52
- Good experience of getting in touch22
- Did not wait too long for the appointment6
Quality of care 2
- Patients rate the surgery as good14
- Patients got what they needed22
- Doctors and nurses listen16
- Patients trust the staff20
- Inspection rating (Requires improvement)2
- Health checks and screening done11
- Meets NHS clinical targets6
- Children vaccinated on time10
What patients say
101 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
+18
change since last year
2025: 48% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 26% |
| Easy to contact via website | 59% | 58% | 30% |
| Easy to contact via NHS App | 35% | 54% | 28% |
| Reception staff helpful | 73% | 85% | 55% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 21% |
| Sees preferred clinician | 25% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 66% |
| Next steps within 2 days | 87% | 93% | 90% |
| Good experience of contacting | 65% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 33% | 57% | 33% |
| Waiting time was about right | 50% | 69% | 35% |
| Remote appointment | 45% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 72% |
| Treated with care and concern | 81% | 86% | 70% |
| Considered mental wellbeing | 64% | 75% | 56% |
| Had all the information needed | 90% | 92% | 83% |
| Confidence and trust | 89% | 93% | 78% |
| Involved in decisions | 89% | 92% | 79% |
| Needs were met | 86% | 90% | 77% |
| Overall | |||
| Overall experience good | 66% | 77% | 48% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 72% |
| Supported by local services | 79% | 70% | 55% |
| Discussed managing condition | 44% | 43% | 35% |
| Agreed a care plan | 33% | 46% | 21% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- 27 Castle Street, Luton, LU1 3AG
- Phone
- 01582 729242
- [email protected]
- Website
- www.castlestreetsurgeryluton.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Oasis PCN (a group of local surgeries that share services)
- NHS code
- E81013 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Churchfield Medical Centre
- 322 Crawley Green Road, Luton, LU2 9SB
Access and facilities
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 18 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Requires improvement |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 4.7% | 14.3% |
| Obesity | 9.8% | 13.9% |
| Smoking | 16.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castle Medical Group Practicethis surgery | – | 5 | 43% | 66% | Yes |
| The Town Centre PracticeLuton, LU1 2SE | 0.1 mile | 27 | 45% | 76% | Yes |
| The Medici Medical PracticeLuton, LU1 3UA | 0.2 miles | 16 | 47% | 67% | Yes |
| Bute House Medical CentreLuton, LU1 1RW | 0.5 miles | 60 | 55% | 85% | Yes |
| Lea Vale Medical PracticeLuton, LU1 1HH | 0.5 miles | 28 | 41% | 73% | Yes |
| Bell House Medical CentreLuton, LU1 1BW | 0.8 miles | 33 | 54% | 80% | Yes |
| Malzeard Road PracticeLuton, LU3 1BD | 0.9 miles | 34 | 48% | 75% | Yes |
| The Blenheim Medical CentreLuton, LU3 1HA | 1.2 miles | 23 | 44% | 71% | Yes |
| Conway Medical CentreLuton, LU4 8BY | 1.5 miles | 57 | 62% | 78% | Yes |
| Kingsway & Bramingham Medical CentreLuton, LU4 8BY | 1.5 miles | 3 | 43% | 56% | Yes |
The Town Centre Practice is 0.1 mile away, scores 27 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castle Medical Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castle Medical Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01582 729242.
How do patients rate Castle Medical Group Practice?
In the 2026 NHS GP Patient Survey, 66% of patients at Castle Medical Group Practice said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Castle Medical Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Castle Medical Group Practice as Requires improvement at its last published inspection (report published 18 March 2020).
What are the opening times of Castle Medical Group Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact Castle Medical Group Practice?
Call 01582 729242 or visit its website, www.castlestreetsurgeryluton.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 27 Castle Street, Luton, LU1 3AG.
Does Castle Medical Group Practice have a branch surgery?
Yes. Castle Medical Group Practice also runs Churchfield Medical Centre (322 Crawley Green Road, Luton, LU2 9SB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Castle Medical Group Practice?
Around 16,270 patients are registered (January 2025). The surgery is part of Oasis PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.