GP surgery in Luton
The Town Centre Practice
14-16 Chapel Street, Luton, LU1 2SE
Scores 27 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone20
- Easy to contact online58
- Good experience of getting in touch40
- Did not wait too long for the appointment43
Quality of care 20
- Patients rate the surgery as good40
- Patients got what they needed42
- Doctors and nurses listen8
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets32
- Children vaccinated on time25
What patients say
83 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+14
change since last year
2025: 63% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 28% |
| Easy to contact via website | 62% | 58% | 38% |
| Easy to contact via NHS App | 53% | 54% | 38% |
| Reception staff helpful | 80% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 34% |
| Sees preferred clinician | 40% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 66% |
| Next steps within 2 days | 87% | 93% | 93% |
| Good experience of contacting | 72% | 73% | 50% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 42% |
| Waiting time was about right | 69% | 69% | 45% |
| Remote appointment | 38% | 26% | 56% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 80% |
| Treated with care and concern | 79% | 86% | 84% |
| Considered mental wellbeing | 66% | 75% | 71% |
| Had all the information needed | 88% | 92% | 92% |
| Confidence and trust | 85% | 93% | 89% |
| Involved in decisions | 92% | 92% | 87% |
| Needs were met | 90% | 90% | 83% |
| Overall | |||
| Overall experience good | 76% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 53% | 79% | 63% |
| Supported by local services | 61% | 70% | 60% |
| Discussed managing condition | 46% | 43% | 44% |
| Agreed a care plan | 59% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 January 2019. Bank holidays may differ.
- Address
- 14-16 Chapel Street, Luton, LU1 2SE
- Phone
- 01582 709290
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Oasis PCN (a group of local surgeries that share services)
- NHS code
- Y02463 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.6% | 15.2% |
| Diabetes | 5.2% | 7.9% |
| Asthma | 2.3% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 4.4% | 14.3% |
| Obesity | 9.6% | 13.9% |
| Smoking | 23.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 46% | 67% |
| Cervical screening, women 50-64 | 63% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Town Centre Practicethis surgery | – | 27 | 45% | 76% | Yes |
| Castle Medical Group PracticeLuton, LU1 3AG | 0.1 mile | 5 | 43% | 66% | Yes |
| The Medici Medical PracticeLuton, LU1 3UA | 0.2 miles | 16 | 47% | 67% | Yes |
| Bute House Medical CentreLuton, LU1 1RW | 0.4 miles | 60 | 55% | 85% | Yes |
| Lea Vale Medical PracticeLuton, LU1 1HH | 0.4 miles | 28 | 41% | 73% | Yes |
| Bell House Medical CentreLuton, LU1 1BW | 0.7 miles | 33 | 54% | 80% | Yes |
| Malzeard Road PracticeLuton, LU3 1BD | 0.8 miles | 34 | 48% | 75% | Yes |
| The Blenheim Medical CentreLuton, LU3 1HA | 1.1 miles | 23 | 44% | 71% | Yes |
| Conway Medical CentreLuton, LU4 8BY | 1.4 miles | 57 | 62% | 78% | Yes |
| Kingsway & Bramingham Medical CentreLuton, LU4 8BY | 1.4 miles | 3 | 43% | 56% | Yes |
Bute House Medical Centre is 0.4 miles away, scores 60 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Town Centre Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Town Centre Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01582 709290.
How do patients rate The Town Centre Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at The Town Centre Practice said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Town Centre Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Town Centre Practice as Good at its last published inspection (report published 20 October 2021).
What are the opening times of The Town Centre Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 January 2019. Bank holidays may differ.
How do I contact The Town Centre Practice?
Call 01582 709290. You can also book and order repeat prescriptions in the NHS App. The address is 14-16 Chapel Street, Luton, LU1 2SE.
How many patients are registered at The Town Centre Practice?
Around 12,351 patients are registered (January 2025). The surgery is part of Oasis PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.