GP surgery in City Centre
Castle Partnership
40 Fishergate, Norwich, NR3 1SE
Scores 80 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone70
- Easy to contact online54
- Good experience of getting in touch75
- Did not wait too long for the appointment76
Quality of care 80
- Patients rate the surgery as good78
- Patients got what they needed52
- Doctors and nurses listen82
- Patients trust the staff93
- Inspection rating (Good)50
- Health checks and screening done47
- Meets NHS clinical targets82
- Children vaccinated on time75
What patients say
112 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 86% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 71% |
| Easy to contact via website | 60% | 58% | 65% |
| Easy to contact via NHS App | 58% | 54% | 58% |
| Reception staff helpful | 99% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 32% |
| Sees preferred clinician | 57% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 86% |
| Next steps within 2 days | 97% | 93% | 93% |
| Good experience of contacting | 84% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 69% |
| Waiting time was about right | 80% | 69% | 75% |
| Remote appointment | 17% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 91% | 86% | 87% |
| Considered mental wellbeing | 90% | 75% | 77% |
| Had all the information needed | 99% | 92% | 92% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 99% | 92% | 92% |
| Needs were met | 91% | 90% | 93% |
| Overall | |||
| Overall experience good | 87% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 72% |
| Supported by local services | 78% | 70% | 73% |
| Discussed managing condition | 40% | 43% | 43% |
| Agreed a care plan | 38% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 July 2020. Bank holidays may differ.
- Address
- 40 Fishergate, Norwich, NR3 1SE
- Phone
- 01603 442200
- [email protected]
- Website
- www.castle-partnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Norwich PCN (a group of local surgeries that share services)
- NHS code
- D82011 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Castle Partnership (Gurney Surgery)
- 40 Fishergate, Norwich, NR3 1SE · 01603 447766
- Castle Partnership (Mile End Surgery)
- Mile End Road Surgery, 29 Mile End Road, Norwich, NR4 7QX
- The Tuckswood Surgery
- Hall Road, Norwich, NR4 6NE
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 July 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 17.5% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castle Partnershipthis surgery | – | 80 | 72% | 87% | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 0.4 miles | 29 | 47% | 72% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 0.4 miles | – | – | – | Yes |
| Norwich Practices Health CentreNorwich, NR1 1RB | 0.5 miles | 38 | 69% | 78% | Yes |
| Magdalen Medical PracticeNorwich, NR3 4LF | 0.6 miles | 93 | 80% | 93% | Yes |
| Lawson Road SurgeryNorwich, NR3 4LE | 0.7 miles | 70 | 72% | 84% | Yes |
| West Pottergate Medical PracNorwich, NR2 4BX | 0.8 miles | 87 | 88% | 87% | Yes |
| St Stephens Gate Medical PartnershipNorwich, NR2 2TJ | 0.8 miles | 59 | 75% | 86% | Yes |
| Prospect Medical PracticeNorwich, NR3 2HW | 0.9 miles | 35 | 53% | 73% | Yes |
| The Lionwood Medical PracticeNorwich, NR1 4NU | 0.9 miles | 32 | 39% | 72% | Yes |
Magdalen Medical Practice is 0.6 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castle Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castle Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01603 442200.
How do patients rate Castle Partnership?
In the 2026 NHS GP Patient Survey, 87% of patients at Castle Partnership said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 80 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Castle Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Castle Partnership as Good at its last published inspection (report published 10 July 2017).
What are the opening times of Castle Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 July 2020. Bank holidays may differ.
How do I contact Castle Partnership?
Call 01603 442200 or visit its website, www.castle-partnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 40 Fishergate, Norwich, NR3 1SE.
Does Castle Partnership have a branch surgery?
Yes. Castle Partnership also runs Castle Partnership (Gurney Surgery) (40 Fishergate, Norwich, NR3 1SE) and Castle Partnership (Mile End Surgery) (Mile End Road Surgery, 29 Mile End Road, Norwich, NR4 7QX) and The Tuckswood Surgery (Hall Road, Norwich, NR4 6NE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Castle Partnership?
Around 17,764 patients are registered (January 2025). The surgery is part of Central Norwich PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.