GP surgery in City Centre
Norwich Practices Health Centre
Rouen House, Rouen Road, Norwich, NR1 1RB
Scores 38 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone64
- Easy to contact online73
- Good experience of getting in touch65
- Did not wait too long for the appointment28
Quality of care 19
- Patients rate the surgery as good46
- Patients got what they needed13
- Doctors and nurses listen24
- Patients trust the staff20
- Inspection rating (Not rated)–
- Health checks and screening done7
- Meets NHS clinical targets59
- Children vaccinated on time43
What patients say
114 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 76% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 59% |
| Easy to contact via website | 68% | 58% | 67% |
| Easy to contact via NHS App | 55% | 54% | 35% |
| Reception staff helpful | 82% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 27% |
| Sees preferred clinician | 31% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 76% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 80% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 57% |
| Waiting time was about right | 64% | 69% | 60% |
| Remote appointment | 24% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 85% |
| Treated with care and concern | 82% | 86% | 84% |
| Considered mental wellbeing | 80% | 75% | 77% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 89% | 93% | 92% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 84% | 90% | 85% |
| Overall | |||
| Overall experience good | 78% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 82% |
| Supported by local services | 70% | 70% | 82% |
| Discussed managing condition | 55% | 43% | 45% |
| Agreed a care plan | 53% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 9pm |
| Tuesday | 7am to 9pm |
| Wednesday | 7am to 9pm |
| Thursday | 7am to 9pm |
| Friday | 7am to 9pm |
| Saturday | 7am to 9pm |
| Sunday | 7am to 9pm |
Confirmed by the surgery on 21 August 2019. Bank holidays may differ.
- Address
- Rouen House, Rouen Road, Norwich, NR1 1RB
- Phone
- 01603 677500
- [email protected]
- Website
- nplhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Norwich East PCN (a group of local surgeries that share services)
- NHS code
- Y02751 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.5% | 15.2% |
| Diabetes | 5.1% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 14.0% | 14.3% |
| Obesity | 10.2% | 13.9% |
| Smoking | 18.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Norwich Practices Health Centrethis surgery | – | 38 | 69% | 78% | Yes |
| St Stephens Gate Medical PartnershipNorwich, NR2 2TJ | 0.5 miles | 59 | 75% | 86% | Yes |
| Castle PartnershipNorwich, NR3 1SE | 0.5 miles | 80 | 72% | 87% | Yes |
| Lakenham SurgeryNorwich, NR1 3JJ | 0.5 miles | 82 | 70% | 86% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 0.7 miles | – | – | – | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 0.7 miles | 29 | 47% | 72% | Yes |
| West Pottergate Medical PracNorwich, NR2 4BX | 0.8 miles | 87 | 88% | 87% | Yes |
| The Lionwood Medical PracticeNorwich, NR1 4NU | 1.0 miles | 32 | 39% | 72% | Yes |
| Magdalen Medical PracticeNorwich, NR3 4LF | 1.2 miles | 93 | 80% | 93% | Yes |
| Lawson Road SurgeryNorwich, NR3 4LE | 1.2 miles | 70 | 72% | 84% | Yes |
St Stephens Gate Medical Partnership is 0.5 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Norwich Practices Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Norwich Practices Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01603 677500.
How do patients rate Norwich Practices Health Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Norwich Practices Health Centre said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Norwich Practices Health Centre?
Reception is open Monday 7am to 9pm, Tuesday 7am to 9pm, Wednesday 7am to 9pm, Thursday 7am to 9pm, Friday 7am to 9pm, Saturday 7am to 9pm, Sunday 7am to 9pm. The surgery last confirmed these times on 21 August 2019. Bank holidays may differ.
How do I contact Norwich Practices Health Centre?
Call 01603 677500 or visit its website, nplhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Rouen House, Rouen Road, Norwich, NR1 1RB.
How many patients are registered at Norwich Practices Health Centre?
Around 11,245 patients are registered (January 2025). The surgery is part of Norwich East PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.