GP surgery in Norwich
Lawson Road Surgery
Lawson Road, Norwich, NR3 4LE
Scores 70 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone69
- Easy to contact online54
- Good experience of getting in touch49
- Did not wait too long for the appointment86
Quality of care 66
- Patients rate the surgery as good67
- Patients got what they needed38
- Doctors and nurses listen73
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets64
- Children vaccinated on time61
What patients say
116 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+5
change since last year
2025: 79% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 68% |
| Easy to contact via website | 60% | 58% | 74% |
| Easy to contact via NHS App | 62% | 54% | 73% |
| Reception staff helpful | 84% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 23% |
| Sees preferred clinician | 53% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 81% |
| Next steps within 2 days | 93% | 93% | 97% |
| Good experience of contacting | 75% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 51% |
| Waiting time was about right | 85% | 69% | 80% |
| Remote appointment | 23% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 84% |
| Treated with care and concern | 90% | 86% | 80% |
| Considered mental wellbeing | 79% | 75% | 82% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 93% | 92% | 98% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 84% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 78% |
| Supported by local services | 81% | 70% | 66% |
| Discussed managing condition | 41% | 43% | 47% |
| Agreed a care plan | 45% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:30pm 1:30pm to 6pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6pm |
| Thursday | 8am to 12:30pm 1:30pm to 6pm |
| Friday | 8am to 12:30pm 1:30pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 March 2024. Bank holidays may differ.
- Address
- Lawson Road, Norwich, NR3 4LE
- Phone
- 01603 427096
- Website
- www.lawsonroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Norwich North PCN (a group of local surgeries that share services)
- NHS code
- D82076 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.7% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lawson Road Surgerythis surgery | – | 70 | 72% | 84% | Yes |
| Magdalen Medical PracticeNorwich, NR3 4LF | under 0.1 miles | 93 | 80% | 93% | Yes |
| Prospect Medical PracticeNorwich, NR3 2HW | 0.6 miles | 35 | 53% | 73% | Yes |
| Castle PartnershipNorwich, NR3 1SE | 0.7 miles | 80 | 72% | 87% | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 0.8 miles | 29 | 47% | 72% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 0.9 miles | – | – | – | Yes |
| Woodcock RD SurgeryNorwich, NR3 3UA | 1.0 miles | 64 | 71% | 78% | Yes |
| The Lionwood Medical PracticeNorwich, NR1 4NU | 1.2 miles | 32 | 39% | 72% | Yes |
| West Pottergate Medical PracNorwich, NR2 4BX | 1.2 miles | 87 | 88% | 87% | Yes |
| Norwich Practices Health CentreNorwich, NR1 1RB | 1.2 miles | 38 | 69% | 78% | Yes |
Magdalen Medical Practice is under 0.1 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lawson Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lawson Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01603 427096.
How do patients rate Lawson Road Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Lawson Road Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 70 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Lawson Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Lawson Road Surgery as Good at its last published inspection (report published 20 December 2023).
What are the opening times of Lawson Road Surgery?
Reception is open Monday 8am to 12:30pm 1:30pm to 6pm, Tuesday 8am to 12:30pm 1:30pm to 6pm, Wednesday 8am to 12:30pm 1:30pm to 6pm, Thursday 8am to 12:30pm 1:30pm to 6pm, Friday 8am to 12:30pm 1:30pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 March 2024. Bank holidays may differ.
How do I contact Lawson Road Surgery?
Call 01603 427096 or visit its website, www.lawsonroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Lawson Road, Norwich, NR3 4LE.
How many patients are registered at Lawson Road Surgery?
Around 8,715 patients are registered (January 2025). The surgery is part of Norwich North PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.