GP surgery in Basingstoke and Deane
Whitchurch Surgery
The Surgery, Bell Street, Whitchurch, RG28 7AE
Scores 74 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone82
- Easy to contact online78
- Good experience of getting in touch71
- Did not wait too long for the appointment76
Quality of care 59
- Patients rate the surgery as good71
- Patients got what they needed31
- Doctors and nurses listen58
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done63
- Meets NHS clinical targets65
- Children vaccinated on time67
What patients say
118 patients answered the 2026 NHS survey about this surgery.
80%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
-8
change since last year
2025: 93% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 80% | 57% | 79% |
| Easy to contact via website | 70% | 58% | 67% |
| Easy to contact via NHS App | 43% | 54% | 47% |
| Reception staff helpful | 92% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 42% |
| Sees preferred clinician | 72% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 96% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 82% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 66% |
| Waiting time was about right | 80% | 69% | 82% |
| Remote appointment | 11% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 88% | 86% | 89% |
| Considered mental wellbeing | 83% | 75% | 77% |
| Had all the information needed | 93% | 92% | 97% |
| Confidence and trust | 91% | 93% | 98% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 88% | 90% | 99% |
| Overall | |||
| Overall experience good | 85% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 94% |
| Supported by local services | 66% | 70% | 90% |
| Discussed managing condition | 49% | 43% | 48% |
| Agreed a care plan | 46% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 November 2019. Bank holidays may differ.
- Address
- The Surgery, Bell Street, Whitchurch, RG28 7AE
- Phone
- 01256 212311
- [email protected]
- Website
- tworiversmedicalpartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Winchester Rural North & East PCN (a group of local surgeries that share services)
- NHS code
- J82214 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Derry Down Clinic
- St Mary Bourne, Andover, SP11 6BS
- The Clock House
- Western Court, Bishop's Sutton, Alresford, SO24 0AA
Access and facilities
- Disabled toilet
- Induction loop
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 June 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 17.6% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitchurch Surgerythis surgery | – | 74 | 80% | 85% | Yes |
| Gratton SurgeryWinchester, SO21 3LE | 5.2 miles | 91 | 79% | 96% | Yes |
| Shepherds Spring Medical CentreAndover, SP10 5DE | 5.6 miles | 22 | 59% | 66% | Yes |
| Adelaide Medical CentreAndover, SP10 1HA | 6.0 miles | 94 | 84% | 94% | Yes |
| St Mary's SurgeryAndover, SP10 1DP | 6.1 miles | 88 | 89% | 94% | Yes |
| Charlton Hill SurgeryAndover, SP10 3JY | 6.7 miles | 75 | 78% | 88% | Yes |
| The Andover Health Centre Medical PracticeAndover, SP10 3LD | 6.8 miles | 48 | 47% | 82% | Yes |
| Watership Down HealthNewbury, RG20 5QX | 7.8 miles | 89 | 78% | 91% | Yes |
| Camrose Gillies and Hackwood PartnershipBasingstoke, RG22 4EH | 9.8 miles | 1 | 20% | 49% | Yes |
| Stockbridge SurgeryStockbridge, SO20 6HG | 10.4 miles | 94 | 90% | 95% | Yes |
Gratton Surgery is 5.2 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Whitchurch Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Whitchurch Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01256 212311.
How do patients rate Whitchurch Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Whitchurch Surgery said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 74 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Whitchurch Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Whitchurch Surgery as Good at its last published inspection (report published 1 June 2017).
What are the opening times of Whitchurch Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 November 2019. Bank holidays may differ.
How do I contact Whitchurch Surgery?
Call 01256 212311 or visit its website, tworiversmedicalpartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Bell Street, Whitchurch, RG28 7AE.
Does Whitchurch Surgery have a branch surgery?
Yes. Whitchurch Surgery also runs Derry Down Clinic (St Mary Bourne, Andover, SP11 6BS) and The Clock House (Western Court, Bishop's Sutton, Alresford, SO24 0AA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Whitchurch Surgery?
Around 9,922 patients are registered (January 2025). The surgery is part of Winchester Rural North & East PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.