GP surgery in South Norfolk
Chet Valley Medical Practice
George House, 40-48 George Lane, Loddon, Norwich, NR14 6QH
Scores 77 out of 100, good for a GP surgery in England. 90% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 75
- Easy to get through on the phone59
- Easy to contact online86
- Good experience of getting in touch82
- Did not wait too long for the appointment65
Quality of care 76
- Patients rate the surgery as good87
- Patients got what they needed79
- Doctors and nurses listen86
- Patients trust the staff84
- Inspection rating (Requires improvement)2
- Health checks and screening done52
- Meets NHS clinical targets54
- Children vaccinated on time52
What patients say
116 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 82% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 66% |
| Easy to contact via website | 75% | 58% | 71% |
| Easy to contact via NHS App | 60% | 54% | 71% |
| Reception staff helpful | 97% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 35% |
| Sees preferred clinician | 68% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 92% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 86% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 61% |
| Waiting time was about right | 76% | 69% | 58% |
| Remote appointment | 25% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 90% |
| Treated with care and concern | 96% | 86% | 90% |
| Considered mental wellbeing | 88% | 75% | 76% |
| Had all the information needed | 97% | 92% | 98% |
| Confidence and trust | 97% | 93% | 96% |
| Involved in decisions | 97% | 92% | 96% |
| Needs were met | 95% | 90% | 94% |
| Overall | |||
| Overall experience good | 90% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 79% |
| Supported by local services | 89% | 70% | 64% |
| Discussed managing condition | 51% | 43% | 50% |
| Agreed a care plan | 36% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- George House, 40-48 George Lane, Loddon, Norwich, NR14 6QH
- Phone
- 01508 520222
- [email protected]
- Website
- www.loddondoctorssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Norfolk Hip PCN (a group of local surgeries that share services)
- NHS code
- D82006 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 7 August 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 10.3% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chet Valley Medical Practicethis surgery | – | 77 | 66% | 90% | Yes |
| Bungay Medical CentreBungay, NR35 1LP | 6.0 miles | 69 | 82% | 83% | Yes |
| Heathgate Medical PracticeNorwich, NR14 7JT | 6.1 miles | 94 | 81% | 93% | Yes |
| Brundall Medical PartnershipNorwich, NR13 5RP | 6.3 miles | 97 | 87% | 90% | Yes |
| Old Mill and Millgates Medical PracticeNorwich, NR14 7FA | 6.4 miles | 71 | 72% | 81% | Yes |
| Beccles Medical CentreBeccles, NR34 9NX | 6.7 miles | 36 | 43% | 73% | Yes |
| Blofield SurgeryNorwich, NR13 4PL | 7.2 miles | 76 | 71% | 88% | Yes |
| Acle Medical PartnershipNorwich, NR13 3RA | 8.0 miles | 36 | 56% | 75% | Yes |
| East Norwich Medical PartnershipNorwich, NR7 0AJ | 9.2 miles | 18 | 32% | 72% | Yes |
| Thorpewood Medical GroupNorwich, NR7 9QL | 9.3 miles | 21 | 39% | 72% | Yes |
Heathgate Medical Practice is 6.1 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chet Valley Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chet Valley Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01508 520222.
How do patients rate Chet Valley Medical Practice?
In the 2026 NHS GP Patient Survey, 90% of patients at Chet Valley Medical Practice said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Chet Valley Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Chet Valley Medical Practice as Requires improvement at its last published inspection (report published 7 August 2023).
What are the opening times of Chet Valley Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 8:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact Chet Valley Medical Practice?
Call 01508 520222 or visit its website, www.loddondoctorssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is George House, 40-48 George Lane, Loddon, Norwich, NR14 6QH.
How many patients are registered at Chet Valley Medical Practice?
Around 9,020 patients are registered (January 2025). The surgery is part of South Norfolk Hip PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.