GP surgery in Thorpe St Andrew
East Norwich Medical Partnership
St. Williams Way, Thorpe St. Andrew, Norwich, NR7 0AJ
Scores 18 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone7
- Easy to contact online2
- Good experience of getting in touch27
- Did not wait too long for the appointment17
Quality of care 36
- Patients rate the surgery as good27
- Patients got what they needed45
- Doctors and nurses listen30
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done77
- Meets NHS clinical targets48
- Children vaccinated on time94
What patients say
103 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+11
change since last year
2025: 61% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 30% |
| Easy to contact via website | 25% | 58% | 32% |
| Easy to contact via NHS App | 24% | 54% | 16% |
| Reception staff helpful | 78% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 30% |
| Sees preferred clinician | 28% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 81% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 67% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 28% |
| Waiting time was about right | 58% | 69% | 59% |
| Remote appointment | 34% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 77% |
| Treated with care and concern | 83% | 86% | 75% |
| Considered mental wellbeing | 68% | 75% | 64% |
| Had all the information needed | 92% | 92% | 81% |
| Confidence and trust | 88% | 93% | 86% |
| Involved in decisions | 86% | 92% | 82% |
| Needs were met | 90% | 90% | 85% |
| Overall | |||
| Overall experience good | 72% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 80% |
| Supported by local services | 86% | 70% | 68% |
| Discussed managing condition | 40% | 43% | 39% |
| Agreed a care plan | 59% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 February 2024. Bank holidays may differ.
- Address
- St. Williams Way, Thorpe St. Andrew, Norwich, NR7 0AJ
- Phone
- 01603 778277
- Website
- www.eastnorwichmedicalpartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Norwich East PCN (a group of local surgeries that share services)
- NHS code
- D82071 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr G Bastable & Partners
- Sprowston Primary Care Centre, Aslake Close, Church Lane, Sprowston, Norwich, NR7 8DG · 01603 412231
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Lift
- Step-free access at entrances and exits
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| East Norwich Medical Partnershipthis surgery | – | 18 | 32% | 72% | Yes |
| Thorpewood Medical GroupNorwich, NR7 9QL | 0.4 miles | 21 | 39% | 72% | Yes |
| The Lionwood Medical PracticeNorwich, NR1 4NU | 0.8 miles | 32 | 39% | 72% | Yes |
| Lawson Road SurgeryNorwich, NR3 4LE | 1.6 miles | 70 | 72% | 84% | Yes |
| Castle PartnershipNorwich, NR3 1SE | 1.6 miles | 80 | 72% | 87% | Yes |
| Magdalen Medical PracticeNorwich, NR3 4LF | 1.6 miles | 93 | 80% | 93% | Yes |
| Norwich Practices Health CentreNorwich, NR1 1RB | 1.7 miles | 38 | 69% | 78% | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 2.0 miles | 29 | 47% | 72% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 2.0 miles | – | – | – | Yes |
| Lakenham SurgeryNorwich, NR1 3JJ | 2.1 miles | 82 | 70% | 86% | Yes |
The Lionwood Medical Practice is 0.8 miles away, scores 32 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is East Norwich Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), East Norwich Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01603 778277.
How do patients rate East Norwich Medical Partnership?
In the 2026 NHS GP Patient Survey, 72% of patients at East Norwich Medical Partnership said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for East Norwich Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated East Norwich Medical Partnership as Good at its last published inspection (report published 3 March 2016).
What are the opening times of East Norwich Medical Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 February 2024. Bank holidays may differ.
How do I contact East Norwich Medical Partnership?
Call 01603 778277 or visit its website, www.eastnorwichmedicalpartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St. Williams Way, Thorpe St. Andrew, Norwich, NR7 0AJ.
Does East Norwich Medical Partnership have a branch surgery?
Yes. East Norwich Medical Partnership also runs Dr G Bastable & Partners (Sprowston Primary Care Centre, Aslake Close, Church Lane, Sprowston, Norwich, NR7 8DG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at East Norwich Medical Partnership?
Around 14,183 patients are registered (January 2025). The surgery is part of Norwich East PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.