GP surgery in Norwich
Thorpewood Medical Group
140 Woodside Road, Norwich, NR7 9QL
Scores 21 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone12
- Easy to contact online49
- Good experience of getting in touch31
- Did not wait too long for the appointment23
Quality of care 27
- Patients rate the surgery as good26
- Patients got what they needed41
- Doctors and nurses listen62
- Patients trust the staff33
- Inspection rating (Requires improvement)2
- Health checks and screening done77
- Meets NHS clinical targets38
- Children vaccinated on time55
What patients say
106 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
-6
change since last year
2025: 78% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 41% |
| Easy to contact via website | 58% | 58% | 58% |
| Easy to contact via NHS App | 56% | 54% | 57% |
| Reception staff helpful | 84% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 23% |
| Sees preferred clinician | 28% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 88% |
| Next steps within 2 days | 90% | 93% | 94% |
| Good experience of contacting | 69% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 51% |
| Waiting time was about right | 61% | 69% | 56% |
| Remote appointment | 19% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 90% |
| Treated with care and concern | 89% | 86% | 92% |
| Considered mental wellbeing | 67% | 75% | 79% |
| Had all the information needed | 94% | 92% | 92% |
| Confidence and trust | 91% | 93% | 94% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 90% | 90% | 87% |
| Overall | |||
| Overall experience good | 72% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 84% |
| Supported by local services | 71% | 70% | 74% |
| Discussed managing condition | 41% | 43% | 56% |
| Agreed a care plan | 40% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 12 December 2023. Bank holidays may differ.
- Address
- 140 Woodside Road, Norwich, NR7 9QL
- Phone
- 01603 701833
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Norwich East PCN (a group of local surgeries that share services)
- NHS code
- D82048 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Thompson & Partners
- Dussindale Surgery, Pound Lane, Thorpe St Andrew, Norwich, NR7 0SR
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 18 September 2025
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 17.4% | 14.3% |
| Obesity | 11.0% | 13.9% |
| Smoking | 13.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Thorpewood Medical Groupthis surgery | – | 21 | 39% | 72% | Yes |
| East Norwich Medical PartnershipNorwich, NR7 0AJ | 0.4 miles | 18 | 32% | 72% | Yes |
| The Lionwood Medical PracticeNorwich, NR1 4NU | 1.1 miles | 32 | 39% | 72% | Yes |
| Lawson Road SurgeryNorwich, NR3 4LE | 1.7 miles | 70 | 72% | 84% | Yes |
| Magdalen Medical PracticeNorwich, NR3 4LF | 1.8 miles | 93 | 80% | 93% | Yes |
| Castle PartnershipNorwich, NR3 1SE | 1.9 miles | 80 | 72% | 87% | Yes |
| Norwich Practices Health CentreNorwich, NR1 1RB | 2.1 miles | 38 | 69% | 78% | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 2.2 miles | 29 | 47% | 72% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 2.3 miles | – | – | – | Yes |
| Prospect Medical PracticeNorwich, NR3 2HW | 2.3 miles | 35 | 53% | 73% | Yes |
The Lionwood Medical Practice is 1.1 miles away, scores 32 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Thorpewood Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Thorpewood Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01603 701833.
How do patients rate Thorpewood Medical Group?
In the 2026 NHS GP Patient Survey, 72% of patients at Thorpewood Medical Group said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Thorpewood Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Thorpewood Medical Group as Requires improvement at its last published inspection (report published 18 September 2025).
What are the opening times of Thorpewood Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 12 December 2023. Bank holidays may differ.
How do I contact Thorpewood Medical Group?
Call 01603 701833. You can also book and order repeat prescriptions in the NHS App. The address is 140 Woodside Road, Norwich, NR7 9QL.
Does Thorpewood Medical Group have a branch surgery?
Yes. Thorpewood Medical Group also runs Dr Thompson & Partners (Dussindale Surgery, Pound Lane, Thorpe St Andrew, Norwich, NR7 0SR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Thorpewood Medical Group?
Around 12,437 patients are registered (January 2025). The surgery is part of Norwich East PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.