GP surgery in Somerset
Church Street Surgery, Martock
Church Street, Martock, TA12 6JL
Scores 0 out of 100, poor for a GP surgery in England. 52% of patients say their experience is good and 25% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone2
- Easy to contact online10
- Good experience of getting in touch1
- Did not wait too long for the appointment13
Quality of care 0
- Patients rate the surgery as good2
- Patients got what they needed5
- Doctors and nurses listen5
- Patients trust the staff2
- Inspection rating (Not rated)–
- Health checks and screening done3
- Meets NHS clinical targets25
- Children vaccinated on time60
What patients say
107 patients answered the 2026 NHS survey about this surgery.
25%
find the phone easy
well below the England average (57%)
52%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 53% · 2026: 52%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 25% | 57% | 24% |
| Easy to contact via website | 37% | 58% | 30% |
| Easy to contact via NHS App | 35% | 54% | 28% |
| Reception staff helpful | 69% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 12% | 31% | 20% |
| Sees preferred clinician | 37% | 42% | 0% |
| What happened when they got in touch | |||
| Knew what would happen next | 65% | 84% | 74% |
| Next steps within 2 days | 68% | 93% | 69% |
| Good experience of contacting | 44% | 73% | 41% |
| The appointment | |||
| Offered a choice of time or day | 23% | 57% | 32% |
| Waiting time was about right | 55% | 69% | 46% |
| Remote appointment | 47% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 73% |
| Treated with care and concern | 73% | 86% | 77% |
| Considered mental wellbeing | 42% | 75% | 59% |
| Had all the information needed | 77% | 92% | 82% |
| Confidence and trust | 80% | 93% | 85% |
| Involved in decisions | 79% | 92% | 83% |
| Needs were met | 80% | 90% | 84% |
| Overall | |||
| Overall experience good | 52% | 77% | 53% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 69% |
| Supported by local services | 64% | 70% | 60% |
| Discussed managing condition | 19% | 43% | 20% |
| Agreed a care plan | 23% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- Church Street, Martock, TA12 6JL
- Phone
- 01460 240707
- Works with
- South Somerset West PCN (a group of local surgeries that share services)
- NHS code
- L85007
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- South Petherton Surgery
- Hamsfield Lane, Hospital Lane, South Petherton, TA13 5EG
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.3% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 19.0% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 51% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 57% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 43% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Church Street Surgery, Martockthis surgery | – | 0 | 25% | 52% | – |
| Hamdon Medical Centre, Stoke-Sub-HamdonStoke-Sub-Hamdon, TA14 6QE | 1.4 miles | 6 | 50% | 61% | Yes |
| West Coker SurgeryYeovil, BA22 9AH | 4.9 miles | 50 | 92% | 69% | Yes |
| Langport SurgeryLangport, TA10 9RH | 5.4 miles | 54 | 59% | 81% | Yes |
| Preston Grove Medical Centre, YeovilYeovil, BA20 2BQ | 5.7 miles | 28 | 53% | 74% | Yes |
| Diamond Health GroupYeovil, BA20 1UJ | 6.0 miles | 25 | 39% | 70% | Yes |
| Buttercross Health CentreSomerton, TA11 7PB | 6.1 miles | 19 | 30% | 70% | Yes |
| Penn Hill Surgery, YeovilYeovil, BA20 1SB | 6.2 miles | 39 | 49% | 74% | Yes |
| Symphony South HealthcareCrewkerne, TA18 8BX | 6.3 miles | 16 | 34% | 71% | Yes |
| Oaklands SurgeryYeovil, BA21 5RL | 6.6 miles | 1 | 45% | 49% | Yes |
West Coker Surgery is 4.9 miles away, scores 50 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Church Street Surgery, Martock?
In the 2026 NHS GP Patient Survey, 52% of patients at Church Street Surgery, Martock said their overall experience was good. The England average is 77%. 25% found it easy to get through by phone (England 57%). Its GPScore is 0 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
How do I contact Church Street Surgery, Martock?
Call 01460 240707. The address is Church Street, Martock, TA12 6JL.
Does Church Street Surgery, Martock have a branch surgery?
Yes. Church Street Surgery, Martock also runs South Petherton Surgery (Hamsfield Lane, Hospital Lane, South Petherton, TA13 5EG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Church Street Surgery, Martock?
Around 10,380 patients are registered (January 2025). The surgery is part of South Somerset West PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.