GP surgery in Somerset
West Coker Surgery
High Street, West Coker, Yeovil, BA22 9AH
Scores 50 out of 100, average for a GP surgery in England. 69% of patients say their experience is good and 92% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone96
- Easy to contact online21
- Good experience of getting in touch53
- Did not wait too long for the appointment64
Quality of care 23
- Patients rate the surgery as good19
- Patients got what they needed12
- Doctors and nurses listen15
- Patients trust the staff5
- Inspection rating (Good)50
- Health checks and screening done96
- Meets NHS clinical targets41
- Children vaccinated on time94
What patients say
201 patients answered the 2026 NHS survey about this surgery.
92%
find the phone easy
well above the England average (57%)
69%
say their experience is good
well below the England average (77%)
+4
change since last year
2025: 64% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 92% | 57% | 82% |
| Easy to contact via website | 44% | 58% | 34% |
| Easy to contact via NHS App | 54% | 54% | 38% |
| Reception staff helpful | 92% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 27% |
| Sees preferred clinician | 37% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 83% |
| Next steps within 2 days | 94% | 93% | 92% |
| Good experience of contacting | 76% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 47% |
| Waiting time was about right | 76% | 69% | 80% |
| Remote appointment | 48% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 72% |
| Treated with care and concern | 77% | 86% | 71% |
| Considered mental wellbeing | 62% | 75% | 62% |
| Had all the information needed | 83% | 92% | 79% |
| Confidence and trust | 84% | 93% | 80% |
| Involved in decisions | 81% | 92% | 78% |
| Needs were met | 84% | 90% | 79% |
| Overall | |||
| Overall experience good | 69% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 78% |
| Supported by local services | 68% | 70% | 73% |
| Discussed managing condition | 31% | 43% | 26% |
| Agreed a care plan | 42% | 46% | 85% |
Green means at least 2 points better than England, red at least 2 points worse. With about 201 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- High Street, West Coker, Yeovil, BA22 9AH
- Phone
- 01935 862212
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- Y01163 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 November 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.4% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 11.0% | 14.3% |
| Obesity | 7.0% | 13.9% |
| Smoking | 11.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 93% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Coker Surgerythis surgery | – | 50 | 92% | 69% | Yes |
| Preston Grove Medical Centre, YeovilYeovil, BA20 2BQ | 2.4 miles | 28 | 53% | 74% | Yes |
| Diamond Health GroupYeovil, BA20 1UJ | 2.5 miles | 25 | 39% | 70% | Yes |
| Penn Hill Surgery, YeovilYeovil, BA20 1SB | 2.7 miles | 39 | 49% | 74% | Yes |
| Hamdon Medical Centre, Stoke-Sub-HamdonStoke-Sub-Hamdon, TA14 6QE | 3.6 miles | 6 | 50% | 61% | Yes |
| Oaklands SurgeryYeovil, BA21 5RL | 3.9 miles | 1 | 45% | 49% | Yes |
| Church Street Surgery, MartockMartock, TA12 6JL | 4.9 miles | 0 | 25% | 52% | – |
| Yetminster Health CentreSherborne, DT9 6LG | 5.1 miles | 98 | 96% | 96% | Yes |
| Symphony South HealthcareCrewkerne, TA18 8BX | 5.6 miles | 16 | 34% | 71% | Yes |
| The Grove Medical CentreSherborne, DT9 4DL | 7.9 miles | 92 | 78% | 92% | Yes |
Yetminster Health Centre is 5.1 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Coker Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Coker Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01935 862212.
How do patients rate West Coker Surgery?
In the 2026 NHS GP Patient Survey, 69% of patients at West Coker Surgery said their overall experience was good. The England average is 77%. 92% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for West Coker Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated West Coker Surgery as Good at its last published inspection (report published 20 November 2017).
What are the opening times of West Coker Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact West Coker Surgery?
Call 01935 862212. You can also book and order repeat prescriptions in the NHS App. The address is High Street, West Coker, Yeovil, BA22 9AH.
How many patients are registered at West Coker Surgery?
Around 4,009 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.