GP surgery in Yeovil
Diamond Health Group
74 Hendford, Yeovil, BA20 1UJ
Scores 25 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone13
- Easy to contact online27
- Good experience of getting in touch21
- Did not wait too long for the appointment46
Quality of care 33
- Patients rate the surgery as good21
- Patients got what they needed39
- Doctors and nurses listen42
- Patients trust the staff62
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets66
- Children vaccinated on time71
What patients say
110 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
+13
change since last year
2025: 57% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 7% |
| Easy to contact via website | 48% | 58% | 22% |
| Easy to contact via NHS App | 27% | 54% | 15% |
| Reception staff helpful | 76% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 28% |
| Sees preferred clinician | 31% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 72% |
| Next steps within 2 days | 93% | 93% | 92% |
| Good experience of contacting | 65% | 73% | 49% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 35% |
| Waiting time was about right | 70% | 69% | 67% |
| Remote appointment | 22% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 84% |
| Treated with care and concern | 85% | 86% | 77% |
| Considered mental wellbeing | 66% | 75% | 77% |
| Had all the information needed | 90% | 92% | 91% |
| Confidence and trust | 95% | 93% | 91% |
| Involved in decisions | 95% | 92% | 88% |
| Needs were met | 90% | 90% | 82% |
| Overall | |||
| Overall experience good | 70% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 79% |
| Supported by local services | 57% | 70% | 50% |
| Discussed managing condition | 21% | 43% | 31% |
| Agreed a care plan | 42% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 December 2019. Bank holidays may differ.
- Address
- 74 Hendford, Yeovil, BA20 1UJ
- Phone
- 01935 470200
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Yeovil PCN (a group of local surgeries that share services)
- NHS code
- L85022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Abbey Manor Medical Practice
- The Forum, Yeovil, BA21 3TL
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 18.1% | 13.9% |
| Smoking | 14.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Diamond Health Groupthis surgery | – | 25 | 39% | 70% | Yes |
| Penn Hill Surgery, YeovilYeovil, BA20 1SB | 0.2 miles | 39 | 49% | 74% | Yes |
| Preston Grove Medical Centre, YeovilYeovil, BA20 2BQ | 0.4 miles | 28 | 53% | 74% | Yes |
| Oaklands SurgeryYeovil, BA21 5RL | 1.4 miles | 1 | 45% | 49% | Yes |
| West Coker SurgeryYeovil, BA22 9AH | 2.5 miles | 50 | 92% | 69% | Yes |
| Yetminster Health CentreSherborne, DT9 6LG | 4.0 miles | 98 | 96% | 96% | Yes |
| Hamdon Medical Centre, Stoke-Sub-HamdonStoke-Sub-Hamdon, TA14 6QE | 5.1 miles | 6 | 50% | 61% | Yes |
| The Grove Medical CentreSherborne, DT9 4DL | 5.5 miles | 92 | 78% | 92% | Yes |
| The Apples Medical CentreSherborne, DT9 3DG | 5.7 miles | 85 | 81% | 88% | Yes |
| Church Street Surgery, MartockMartock, TA12 6JL | 6.0 miles | 0 | 25% | 52% | – |
Penn Hill Surgery, Yeovil is 0.2 miles away, scores 39 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Diamond Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Diamond Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01935 470200.
How do patients rate Diamond Health Group?
In the 2026 NHS GP Patient Survey, 70% of patients at Diamond Health Group said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Diamond Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Diamond Health Group as Good at its last published inspection (report published 15 April 2025).
What are the opening times of Diamond Health Group?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 December 2019. Bank holidays may differ.
How do I contact Diamond Health Group?
Call 01935 470200. You can also book and order repeat prescriptions in the NHS App. The address is 74 Hendford, Yeovil, BA20 1UJ.
Does Diamond Health Group have a branch surgery?
Yes. Diamond Health Group also runs Abbey Manor Medical Practice (The Forum, Yeovil, BA21 3TL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Diamond Health Group?
Around 13,668 patients are registered (January 2025). The surgery is part of Yeovil PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.