GP surgery in New Milton
Coastal Medical Partnership
Milton Medical Centre, Avenue Road, New Milton, BH25 5JP
Scores 60 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone38
- Easy to contact online45
- Good experience of getting in touch71
- Did not wait too long for the appointment36
Quality of care 75
- Patients rate the surgery as good76
- Patients got what they needed78
- Doctors and nurses listen86
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done5
- Meets NHS clinical targets66
- Children vaccinated on time49
What patients say
172 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
87%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 89% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 70% |
| Easy to contact via website | 56% | 58% | 77% |
| Easy to contact via NHS App | 52% | 54% | 69% |
| Reception staff helpful | 84% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 51% | 31% | 46% |
| Sees preferred clinician | 59% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 93% |
| Next steps within 2 days | 92% | 93% | 91% |
| Good experience of contacting | 82% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 56% |
| Waiting time was about right | 67% | 69% | 79% |
| Remote appointment | 23% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 93% |
| Treated with care and concern | 95% | 86% | 96% |
| Considered mental wellbeing | 82% | 75% | 84% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 95% | 92% | 93% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 87% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 83% |
| Supported by local services | 69% | 70% | 87% |
| Discussed managing condition | 39% | 43% | 44% |
| Agreed a care plan | 44% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 172 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2025. Bank holidays may differ.
- Address
- Milton Medical Centre, Avenue Road, New Milton, BH25 5JP
- Phone
- 01425 201111
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coastal (West Hampshire) PCN (a group of local surgeries that share services)
- NHS code
- J82007 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Barton Surgery
- 1 Edmunds Close, Barton on Sea, New Milton, BH25 7EN
- New Milton Health Centre
- Spencer Road, New Milton, BH25 6EN
- Webb-Peploe House
- 45 Church Lane, Lymington, SO41 3RA
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 28.2% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 5.8% | 3.0% |
| Depression | 11.9% | 14.3% |
| Obesity | 10.5% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 47% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Coastal Medical Partnershipthis surgery | – | 60 | 55% | 87% | Yes |
| Highcliffe Medical CentreChristchurch, BH23 5ET | 2.2 miles | 43 | 30% | 80% | Yes |
| Twin Oaks Medical CentreChristchurch, BH23 8AD | 3.9 miles | 91 | 83% | 89% | Yes |
| Christchurch Medical PracticeChristchurch, BH23 3AF | 4.6 miles | 30 | 38% | 78% | Yes |
| Farmhouse SurgeryChristchurch, BH23 3AF | 4.6 miles | 76 | 84% | 83% | Yes |
| Wistaria & Milford SurgeriesLymington, SO41 9GJ | 4.8 miles | 52 | 55% | 86% | Yes |
| Chawton House SurgeryLymington, SO41 9ND | 4.9 miles | 85 | 77% | 85% | Yes |
| New Forest Medical GroupBrockenhurst, SO42 7RY | 5.4 miles | 54 | 75% | 73% | Yes |
| Stour SurgeryChristchurch, BH23 1PA | 5.6 miles | 97 | 93% | 93% | Yes |
| Grove SurgeryChristchurch, BH23 2FQ | 5.9 miles | 66 | 71% | 81% | Yes |
Twin Oaks Medical Centre is 3.9 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Coastal Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Coastal Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01425 201111.
How do patients rate Coastal Medical Partnership?
In the 2026 NHS GP Patient Survey, 87% of patients at Coastal Medical Partnership said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Coastal Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Coastal Medical Partnership as Good at its last published inspection (report published 20 September 2016).
What are the opening times of Coastal Medical Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2025. Bank holidays may differ.
How do I contact Coastal Medical Partnership?
Call 01425 201111. You can also book and order repeat prescriptions in the NHS App. The address is Milton Medical Centre, Avenue Road, New Milton, BH25 5JP.
Does Coastal Medical Partnership have a branch surgery?
Yes. Coastal Medical Partnership also runs Barton Surgery (1 Edmunds Close, Barton on Sea, New Milton, BH25 7EN) and New Milton Health Centre (Spencer Road, New Milton, BH25 6EN) and Webb-Peploe House (45 Church Lane, Lymington, SO41 3RA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Coastal Medical Partnership?
Around 33,453 patients are registered (January 2025). The surgery is part of Coastal (West Hampshire) PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.