GP surgery in New Forest
New Forest Medical Group
Surgeries at Sway & Brockenhurst, Highwood Road, Brockenhurst, SO42 7RY
Scores 54 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 65
- Easy to get through on the phone74
- Easy to contact online46
- Good experience of getting in touch53
- Did not wait too long for the appointment65
Quality of care 37
- Patients rate the surgery as good28
- Patients got what they needed34
- Doctors and nurses listen40
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets65
- Children vaccinated on time95
What patients say
108 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
-2
change since last year
2025: 75% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 65% |
| Easy to contact via website | 57% | 58% | 58% |
| Easy to contact via NHS App | 67% | 54% | 59% |
| Reception staff helpful | 84% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 36% |
| Sees preferred clinician | 60% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 76% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 59% |
| Waiting time was about right | 76% | 69% | 69% |
| Remote appointment | 12% | 26% | 9% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 92% |
| Treated with care and concern | 88% | 86% | 93% |
| Considered mental wellbeing | 62% | 75% | 76% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 89% | 90% | 96% |
| Overall | |||
| Overall experience good | 73% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 88% |
| Supported by local services | 66% | 70% | 87% |
| Discussed managing condition | 30% | 43% | 39% |
| Agreed a care plan | 36% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 5pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 July 2025. Bank holidays may differ.
- Address
- Surgeries at Sway & Brockenhurst, Highwood Road, Brockenhurst, SO42 7RY
- Phone
- 01590 622272
- Website
- www.newforestmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- New Forest PCN (a group of local surgeries that share services)
- NHS code
- J82129 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sway Surgery
- The Surgery, Station Road, Sway, Lymington, SO41 6BA
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free on-site car parking
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.9% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 8.5% | 14.3% |
| Obesity | 8.5% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Forest Medical Groupthis surgery | – | 54 | 75% | 73% | Yes |
| Lyndhurst SurgeryLyndhurst, SO43 7EW | 4.0 miles | 90 | 77% | 92% | Yes |
| Wistaria & Milford SurgeriesLymington, SO41 9GJ | 4.0 miles | 52 | 55% | 86% | Yes |
| Chawton House SurgeryLymington, SO41 9ND | 4.2 miles | 85 | 77% | 85% | Yes |
| Coastal Medical PartnershipNew Milton, BH25 5JP | 5.4 miles | 60 | 55% | 87% | Yes |
| Twin Oaks Medical CentreChristchurch, BH23 8AD | 7.4 miles | 91 | 83% | 89% | Yes |
| Forestside Medical PracticeSouthampton, SO45 4JA | 7.5 miles | 3 | 31% | 54% | Yes |
| Highcliffe Medical CentreChristchurch, BH23 5ET | 7.5 miles | 43 | 30% | 80% | Yes |
| New Horizons Medical PartnershipSouthampton, SO40 8WU | 7.6 miles | 12 | 33% | 60% | Yes |
| Red and Green PracticeSouthampton, SO45 5WX | 8.1 miles | 8 | 47% | 63% | Yes |
Lyndhurst Surgery is 4.0 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Forest Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Forest Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01590 622272.
How do patients rate New Forest Medical Group?
In the 2026 NHS GP Patient Survey, 73% of patients at New Forest Medical Group said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for New Forest Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated New Forest Medical Group as Good at its last published inspection (report published 9 September 2016).
What are the opening times of New Forest Medical Group?
Reception is open Monday 8am to 5pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 July 2025. Bank holidays may differ.
How do I contact New Forest Medical Group?
Call 01590 622272 or visit its website, www.newforestmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Surgeries at Sway & Brockenhurst, Highwood Road, Brockenhurst, SO42 7RY.
Does New Forest Medical Group have a branch surgery?
Yes. New Forest Medical Group also runs Sway Surgery (The Surgery, Station Road, Sway, Lymington, SO41 6BA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at New Forest Medical Group?
Around 7,539 patients are registered (January 2025). The surgery is part of New Forest PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.