GP surgery in Lymington
Wistaria & Milford Surgeries
Wistaria Surgery, Wistaria CT, 18 Avenue RD, Lymington, SO41 9GJ
Scores 52 out of 100, average for a GP surgery in England. 86% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone37
- Easy to contact online49
- Good experience of getting in touch27
- Did not wait too long for the appointment42
Quality of care 74
- Patients rate the surgery as good73
- Patients got what they needed82
- Doctors and nurses listen76
- Patients trust the staff91
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets38
- Children vaccinated on time45
What patients say
116 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
below the England average (57%)
86%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 81% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 52% |
| Easy to contact via website | 58% | 58% | 57% |
| Easy to contact via NHS App | 49% | 54% | 57% |
| Reception staff helpful | 84% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 49% |
| Sees preferred clinician | 50% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 89% |
| Next steps within 2 days | 75% | 93% | 86% |
| Good experience of contacting | 67% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 58% |
| Waiting time was about right | 69% | 69% | 75% |
| Remote appointment | 26% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 89% |
| Treated with care and concern | 94% | 86% | 90% |
| Considered mental wellbeing | 68% | 75% | 76% |
| Had all the information needed | 92% | 92% | 89% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 97% | 92% | 89% |
| Needs were met | 96% | 90% | 91% |
| Overall | |||
| Overall experience good | 86% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 82% |
| Supported by local services | 79% | 70% | 75% |
| Discussed managing condition | 35% | 43% | 47% |
| Agreed a care plan | 36% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 March 2026. Bank holidays may differ.
- Address
- Wistaria Surgery, Wistaria CT, 18 Avenue RD, Lymington, SO41 9GJ
- Phone
- 01590 672212
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- New Forest PCN (a group of local surgeries that share services)
- NHS code
- J82139 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Milford Medical Centre
- Sea Road, Milford on Sea, Lymington, SO41 0PG
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.0% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wistaria & Milford Surgeriesthis surgery | – | 52 | 55% | 86% | Yes |
| Chawton House SurgeryLymington, SO41 9ND | 0.2 miles | 85 | 77% | 85% | Yes |
| New Forest Medical GroupBrockenhurst, SO42 7RY | 4.0 miles | 54 | 75% | 73% | Yes |
| Coastal Medical PartnershipNew Milton, BH25 5JP | 4.8 miles | 60 | 55% | 87% | Yes |
| Wight Primary Partnerships LtdFreshwater, PO40 9DT | 5.5 miles | 75 | 72% | 84% | Yes |
| Highcliffe Medical CentreChristchurch, BH23 5ET | 6.9 miles | 43 | 30% | 80% | Yes |
| Lyndhurst SurgeryLyndhurst, SO43 7EW | 7.9 miles | 90 | 77% | 92% | Yes |
| Twin Oaks Medical CentreChristchurch, BH23 8AD | 8.5 miles | 91 | 83% | 89% | Yes |
| Forestside Medical PracticeSouthampton, SO45 4JA | 8.5 miles | 3 | 31% | 54% | Yes |
| Red and Green PracticeSouthampton, SO45 5WX | 9.2 miles | 8 | 47% | 63% | Yes |
Chawton House Surgery is 0.2 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wistaria & Milford Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wistaria & Milford Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01590 672212.
How do patients rate Wistaria & Milford Surgeries?
In the 2026 NHS GP Patient Survey, 86% of patients at Wistaria & Milford Surgeries said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Wistaria & Milford Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated Wistaria & Milford Surgeries as Good at its last published inspection (report published 14 October 2016).
What are the opening times of Wistaria & Milford Surgeries?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 March 2026. Bank holidays may differ.
How do I contact Wistaria & Milford Surgeries?
Call 01590 672212. You can also book and order repeat prescriptions in the NHS App. The address is Wistaria Surgery, Wistaria CT, 18 Avenue RD, Lymington, SO41 9GJ.
Does Wistaria & Milford Surgeries have a branch surgery?
Yes. Wistaria & Milford Surgeries also runs Milford Medical Centre (Sea Road, Milford on Sea, Lymington, SO41 0PG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wistaria & Milford Surgeries?
Around 15,651 patients are registered (January 2025). The surgery is part of New Forest PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.