GP surgery in North Norfolk
Hoveton & Wroxham Medical Centre
Stalham Road, Hoveton, Norwich, NR12 8DU
Scores 87 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 92
- Easy to get through on the phone81
- Easy to contact online79
- Good experience of getting in touch89
- Did not wait too long for the appointment91
Quality of care 75
- Patients rate the surgery as good76
- Patients got what they needed66
- Doctors and nurses listen67
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets84
- Children vaccinated on time78
What patients say
122 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
-5
change since last year
2025: 91% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 86% |
| Easy to contact via website | 70% | 58% | 88% |
| Easy to contact via NHS App | 74% | 54% | 80% |
| Reception staff helpful | 99% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 34% |
| Sees preferred clinician | 31% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 96% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 89% | 73% | 96% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 71% |
| Waiting time was about right | 88% | 69% | 85% |
| Remote appointment | 11% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 93% |
| Treated with care and concern | 93% | 86% | 87% |
| Considered mental wellbeing | 77% | 75% | 69% |
| Had all the information needed | 99% | 92% | 93% |
| Confidence and trust | 97% | 93% | 96% |
| Involved in decisions | 96% | 92% | 93% |
| Needs were met | 93% | 90% | 90% |
| Overall | |||
| Overall experience good | 87% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 73% |
| Supported by local services | 73% | 70% | 64% |
| Discussed managing condition | 37% | 43% | 57% |
| Agreed a care plan | 41% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2023. Bank holidays may differ.
- Address
- Stalham Road, Hoveton, Norwich, NR12 8DU
- Phone
- 01603 782155
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Norfolk 4 PCN (a group of local surgeries that share services)
- NHS code
- D82025 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Salthouse Village Hall
- Lower Street, Salhouse, Norwich, NR13 6RH
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Parent and child parking
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.9% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 44% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hoveton & Wroxham Medical Centrethis surgery | – | 87 | 79% | 87% | Yes |
| Coltishall Medical PracticeNorwich, NR12 7HA | 2.6 miles | 90 | 88% | 86% | Yes |
| Ludham and Stalham Green SurgeriesGreat Yarmouth, NR29 5AB | 4.8 miles | 32 | 63% | 75% | Yes |
| Stalham Staithe SurgeryNorwich, NR12 9BU | 5.5 miles | 48 | 61% | 69% | Yes |
| Blofield SurgeryNorwich, NR13 4PL | 5.6 miles | 76 | 71% | 88% | Yes |
| Old Catton Medical PracticeNorwich, NR6 7HQ | 6.1 miles | 52 | 74% | 75% | Yes |
| Thorpewood Medical GroupNorwich, NR7 9QL | 6.1 miles | 21 | 39% | 72% | Yes |
| East Norwich Medical PartnershipNorwich, NR7 0AJ | 6.5 miles | 18 | 32% | 72% | Yes |
| Brundall Medical PartnershipNorwich, NR13 5RP | 6.5 miles | 97 | 87% | 90% | Yes |
| Lawson Road SurgeryNorwich, NR3 4LE | 7.2 miles | 70 | 72% | 84% | Yes |
Brundall Medical Partnership is 6.5 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hoveton & Wroxham Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hoveton & Wroxham Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01603 782155.
How do patients rate Hoveton & Wroxham Medical Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Hoveton & Wroxham Medical Centre said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 87 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Hoveton & Wroxham Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hoveton & Wroxham Medical Centre as Good at its last published inspection (report published 24 March 2017).
What are the opening times of Hoveton & Wroxham Medical Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 November 2023. Bank holidays may differ.
How do I contact Hoveton & Wroxham Medical Centre?
Call 01603 782155. You can also book and order repeat prescriptions in the NHS App. The address is Stalham Road, Hoveton, Norwich, NR12 8DU.
Does Hoveton & Wroxham Medical Centre have a branch surgery?
Yes. Hoveton & Wroxham Medical Centre also runs Salthouse Village Hall (Lower Street, Salhouse, Norwich, NR13 6RH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hoveton & Wroxham Medical Centre?
Around 10,177 patients are registered (January 2025). The surgery is part of North Norfolk 4 PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.