GP surgery in Oxford
Cowley Road Medical Practice
The East Oxford Health Centre, Manzil Way, Cowley, Oxford, OX4 1XD
Scores 31 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone75
- Easy to contact online17
- Good experience of getting in touch57
- Did not wait too long for the appointment22
Quality of care 16
- Patients rate the surgery as good29
- Patients got what they needed21
- Doctors and nurses listen62
- Patients trust the staff11
- Inspection rating (Not rated)–
- Health checks and screening done12
- Meets NHS clinical targets28
- Children vaccinated on time44
What patients say
105 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 84% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 85% |
| Easy to contact via website | 42% | 58% | 49% |
| Easy to contact via NHS App | 57% | 54% | 57% |
| Reception staff helpful | 91% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 49% |
| Sees preferred clinician | 50% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 88% |
| Next steps within 2 days | 85% | 93% | 92% |
| Good experience of contacting | 78% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 88% |
| Waiting time was about right | 61% | 69% | 54% |
| Remote appointment | 33% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 90% |
| Treated with care and concern | 83% | 86% | 91% |
| Considered mental wellbeing | 92% | 75% | 84% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 87% | 93% | 97% |
| Involved in decisions | 86% | 92% | 94% |
| Needs were met | 86% | 90% | 87% |
| Overall | |||
| Overall experience good | 73% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 84% |
| Supported by local services | 65% | 70% | 67% |
| Discussed managing condition | 61% | 43% | 52% |
| Agreed a care plan | 68% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to noon 1:30pm to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 September 2024. Bank holidays may differ.
- Address
- The East Oxford Health Centre, Manzil Way, Cowley, Oxford, OX4 1XD
- Phone
- 01865 791850
- Website
- www.cowleyroadmedicalpractice.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- City - East Oxford PCN (a group of local surgeries that share services)
- NHS code
- K84063 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.2% | 15.2% |
| Diabetes | 4.1% | 7.9% |
| Asthma | 3.2% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 7.5% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 51% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cowley Road Medical Practicethis surgery | – | 31 | 75% | 73% | Yes |
| Bartlemas SurgeryOxford, OX4 1XD | under 0.1 miles | 49 | 58% | 79% | Yes |
| St Bartholomews & Hollow Way Medical CentreOxford, OX4 1XB | under 0.1 miles | 34 | 66% | 71% | Yes |
| St. Clement's SurgeryOxford, OX4 1JS | 0.4 miles | 50 | 78% | 70% | Yes |
| Donnington Medical PartnershipOxford, OX4 4DH | 0.8 miles | 40 | 70% | 78% | Yes |
| Luther Street Medical PracticeOxford, OX1 1UL | 1.1 miles | – | 85% | 73% | Yes |
| Northgate Health CentreOxford, OX1 3EF | 1.2 miles | 84 | 83% | 89% | Yes |
| Kes@northgateOxford, OX1 3EF | 1.2 miles | 91 | 98% | 83% | Yes |
| Temple Cowley Health CentreOxford, OX4 2HL | 1.2 miles | 17 | 54% | 73% | Yes |
| Manor SurgeryOxford, OX3 9BP | 1.2 miles | 86 | 72% | 94% | Yes |
Bartlemas Surgery is under 0.1 miles away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cowley Road Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cowley Road Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01865 791850.
How do patients rate Cowley Road Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Cowley Road Medical Practice said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Cowley Road Medical Practice?
Reception is open Monday 8:30am to noon 1:30pm to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 September 2024. Bank holidays may differ.
How do I contact Cowley Road Medical Practice?
Call 01865 791850 or visit its website, www.cowleyroadmedicalpractice.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is The East Oxford Health Centre, Manzil Way, Cowley, Oxford, OX4 1XD.
How many patients are registered at Cowley Road Medical Practice?
Around 12,120 patients are registered (January 2025). The surgery is part of City - East Oxford PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.