GP surgery in Oxford
St Bartholomews & Hollow Way Medical Centre
Manzil Way, Cowley Road, Oxford, OX4 1XB
Scores 34 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone58
- Easy to contact online33
- Good experience of getting in touch52
- Did not wait too long for the appointment14
Quality of care 31
- Patients rate the surgery as good24
- Patients got what they needed51
- Doctors and nurses listen37
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done1
- Meets NHS clinical targets62
- Children vaccinated on time69
What patients say
177 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
71%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 68% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 61% |
| Easy to contact via website | 51% | 58% | 42% |
| Easy to contact via NHS App | 50% | 54% | 29% |
| Reception staff helpful | 92% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 32% |
| Sees preferred clinician | 48% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 81% |
| Next steps within 2 days | 93% | 93% | 87% |
| Good experience of contacting | 76% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 53% |
| Waiting time was about right | 56% | 69% | 64% |
| Remote appointment | 38% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 81% |
| Treated with care and concern | 86% | 86% | 79% |
| Considered mental wellbeing | 83% | 75% | 71% |
| Had all the information needed | 90% | 92% | 89% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 94% | 92% | 90% |
| Needs were met | 91% | 90% | 87% |
| Overall | |||
| Overall experience good | 71% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 68% |
| Supported by local services | 65% | 70% | 54% |
| Discussed managing condition | 46% | 43% | 38% |
| Agreed a care plan | 38% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 177 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:10am to 6pm |
| Tuesday | 8:10am to 6pm |
| Wednesday | 8:10am to 1pm 2pm to 6pm |
| Thursday | 8:10am to 6pm |
| Friday | 8:10am to 6pm |
| Saturday | 8:30am to noon |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2024. Bank holidays may differ.
- Address
- Manzil Way, Cowley Road, Oxford, OX4 1XB
- Phone
- 01865 242334
- Website
- www.sbmc.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Spires PCN (a group of local surgeries that share services)
- NHS code
- K84013 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Burne
- Hksc Building, Headington Hill, Headington, Oxford, OX3 0BT
- St Bartholomew & Hollow Way Medical Practice (Ivy Close)
- 18 Ivy Close, Cowley, Oxford, OX4 2NB
- St Bartholomew & Hollow Way Medical Practice (Lake Street)
- Lake Street, Oxford, OX1 4RP
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.9% | 15.2% |
| Diabetes | 4.1% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.3% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 8.7% | 13.9% |
| Smoking | 15.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 45% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 35% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Bartholomews & Hollow Way Medical Centrethis surgery | – | 34 | 66% | 71% | Yes |
| Cowley Road Medical PracticeOxford, OX4 1XD | under 0.1 miles | 31 | 75% | 73% | Yes |
| Bartlemas SurgeryOxford, OX4 1XD | under 0.1 miles | 49 | 58% | 79% | Yes |
| St. Clement's SurgeryOxford, OX4 1JS | 0.4 miles | 50 | 78% | 70% | Yes |
| Donnington Medical PartnershipOxford, OX4 4DH | 0.9 miles | 40 | 70% | 78% | Yes |
| Luther Street Medical PracticeOxford, OX1 1UL | 1.1 miles | – | 85% | 73% | Yes |
| Kes@northgateOxford, OX1 3EF | 1.2 miles | 91 | 98% | 83% | Yes |
| Northgate Health CentreOxford, OX1 3EF | 1.2 miles | 84 | 83% | 89% | Yes |
| Manor SurgeryOxford, OX3 9BP | 1.2 miles | 86 | 72% | 94% | Yes |
| Temple Cowley Health CentreOxford, OX4 2HL | 1.2 miles | 17 | 54% | 73% | Yes |
Bartlemas Surgery is under 0.1 miles away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Bartholomews & Hollow Way Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Bartholomews & Hollow Way Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01865 242334.
How do patients rate St Bartholomews & Hollow Way Medical Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at St Bartholomews & Hollow Way Medical Centre said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for St Bartholomews & Hollow Way Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated St Bartholomews & Hollow Way Medical Centre as Good at its last published inspection (report published 21 April 2017).
What are the opening times of St Bartholomews & Hollow Way Medical Centre?
Reception is open Monday 8:10am to 6pm, Tuesday 8:10am to 6pm, Wednesday 8:10am to 1pm 2pm to 6pm, Thursday 8:10am to 6pm, Friday 8:10am to 6pm, Saturday 8:30am to noon, Sunday closed. The surgery last confirmed these times on 22 November 2024. Bank holidays may differ.
How do I contact St Bartholomews & Hollow Way Medical Centre?
Call 01865 242334 or visit its website, www.sbmc.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Manzil Way, Cowley Road, Oxford, OX4 1XB.
Does St Bartholomews & Hollow Way Medical Centre have a branch surgery?
Yes. St Bartholomews & Hollow Way Medical Centre also runs Dr Burne (Hksc Building, Headington Hill, Headington, Oxford, OX3 0BT) and St Bartholomew & Hollow Way Medical Practice (Ivy Close) (18 Ivy Close, Cowley, Oxford, OX4 2NB) and St Bartholomew & Hollow Way Medical Practice (Lake Street) (Lake Street, Oxford, OX1 4RP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Bartholomews & Hollow Way Medical Centre?
Around 29,635 patients are registered (January 2025). The surgery is part of Spires PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.