GP surgery in Blaydon
Hollyhurst Medical Centre
8 Front Street, Blaydon-on-Tyne, NE21 4RD
Scores 53 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone84
- Easy to contact online19
- Good experience of getting in touch62
- Did not wait too long for the appointment67
Quality of care 30
- Patients rate the surgery as good54
- Patients got what they needed18
- Doctors and nurses listen29
- Patients trust the staff42
- Inspection rating (Not Rated)–
- Health checks and screening done11
- Meets NHS clinical targets21
- Children vaccinated on time82
What patients say
95 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 85% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 79% |
| Easy to contact via website | 43% | 58% | 75% |
| Easy to contact via NHS App | 67% | 54% | 72% |
| Reception staff helpful | 90% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 50% | 31% | 50% |
| Sees preferred clinician | 54% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 94% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 79% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 74% |
| Waiting time was about right | 77% | 69% | 61% |
| Remote appointment | 31% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 89% |
| Treated with care and concern | 83% | 86% | 86% |
| Considered mental wellbeing | 64% | 75% | 78% |
| Had all the information needed | 93% | 92% | 92% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 87% | 92% | 93% |
| Needs were met | 86% | 90% | 89% |
| Overall | |||
| Overall experience good | 80% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 79% |
| Supported by local services | 72% | 70% | 77% |
| Discussed managing condition | 47% | 43% | 47% |
| Agreed a care plan | 34% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 7:15am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 August 2026. Bank holidays may differ.
- Address
- 8 Front Street, Blaydon-on-Tyne, NE21 4RD
- Phone
- 0191 499 0966
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gateshead Outer West PCN (a group of local surgeries that share services)
- NHS code
- A85616 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Elvaston Road Surgery
- 7 Elvaston Road, Ryton, NE40 3NT
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Not Rated |
| Is it effective? | Not Rated |
| Is it caring? | Not Rated |
| Is it responsive? | Not Rated |
| Is it well-led? | Not Rated |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.5% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 3.6% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 17.7% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 56% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hollyhurst Medical Centrethis surgery | – | 53 | 81% | 80% | Yes |
| Oldwell SurgeryBlaydon-on-Tyne, NE21 4RD | under 0.1 miles | 65 | 59% | 84% | Yes |
| Chainbridge Medical PartnershipBlaydon-on-Tyne, NE21 5AE | 0.8 miles | 63 | 62% | 78% | Yes |
| Whickham Cottage Medical CentreNewcastle Upon Tyne, NE16 4PD | 2.0 miles | 53 | 67% | 81% | Yes |
| Newburn SurgeryNewcastle Upon Tyne, NE15 8LX | 2.2 miles | 39 | 73% | 77% | Yes |
| Betts Avenue Medical GroupNewcastle Upon Tyne, NE15 6TQ | 2.3 miles | 60 | 77% | 81% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 2.5 miles | 35 | 35% | 77% | Yes |
| Crawcrook Medical CentreRyton, NE40 4US | 2.6 miles | 15 | 33% | 62% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 2.7 miles | 36 | 56% | 63% | Yes |
| Denton Park Medical GroupNewcastle Upon Tyne, NE5 2QW | 2.8 miles | 41 | 57% | 79% | Yes |
Oldwell Surgery is under 0.1 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hollyhurst Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hollyhurst Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 499 0966.
How do patients rate Hollyhurst Medical Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Hollyhurst Medical Centre said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Hollyhurst Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 7:15am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 August 2026. Bank holidays may differ.
How do I contact Hollyhurst Medical Centre?
Call 0191 499 0966. You can also book and order repeat prescriptions in the NHS App. The address is 8 Front Street, Blaydon-on-Tyne, NE21 4RD.
Does Hollyhurst Medical Centre have a branch surgery?
Yes. Hollyhurst Medical Centre also runs Elvaston Road Surgery (7 Elvaston Road, Ryton, NE40 3NT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hollyhurst Medical Centre?
Around 4,893 patients are registered (January 2025). The surgery is part of Gateshead Outer West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.