GP surgery in East Riding of Yorkshire
Dr Mitchell
15 School Lane, North Ferriby, HU14 3DB
Scores 100 out of 100, excellent for a GP surgery in England. 98% of patients say their experience is good and 99% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 100
- Easy to get through on the phone100
- Easy to contact online98
- Good experience of getting in touch100
- Did not wait too long for the appointment100
Quality of care 100
- Patients rate the surgery as good99
- Patients got what they needed99
- Doctors and nurses listen100
- Patients trust the staff97
- Inspection rating (Outstanding)98
- Health checks and screening done100
- Meets NHS clinical targets94
- Children vaccinated on time93
What patients say
126 patients answered the 2026 NHS survey about this surgery.
99%
find the phone easy
well above the England average (57%)
98%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 99% · 2026: 98%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 99% | 57% | 94% |
| Easy to contact via website | 87% | 58% | 85% |
| Easy to contact via NHS App | 97% | 54% | 82% |
| Reception staff helpful | 100% | 85% | 100% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 30% |
| Sees preferred clinician | 94% | 42% | 100% |
| What happened when they got in touch | |||
| Knew what would happen next | 99% | 84% | 100% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 100% | 73% | 99% |
| The appointment | |||
| Offered a choice of time or day | 95% | 57% | 97% |
| Waiting time was about right | 100% | 69% | 99% |
| Remote appointment | 4% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 100% | 87% | 100% |
| Treated with care and concern | 98% | 86% | 96% |
| Considered mental wellbeing | 90% | 75% | 97% |
| Had all the information needed | 98% | 92% | 99% |
| Confidence and trust | 100% | 93% | 100% |
| Involved in decisions | 99% | 92% | 99% |
| Needs were met | 100% | 90% | 97% |
| Overall | |||
| Overall experience good | 98% | 77% | 99% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 98% |
| Supported by local services | 95% | 70% | 89% |
| Discussed managing condition | 52% | 43% | 50% |
| Agreed a care plan | 52% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
Opening times and contact
| Monday | 8:30am to 12:15pm 3:45pm to 6:15pm |
| Tuesday | 8:30am to 12:15pm 3:45pm to 6:15pm |
| Wednesday | 8:30am to 12:15pm |
| Thursday | 8:30am to 12:15pm 3:45pm to 6:15pm |
| Friday | 8:30am to 12:15pm 3:45pm to 6:15pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 September 2020. Bank holidays may differ.
- Address
- 15 School Lane, North Ferriby, HU14 3DB
- Phone
- 01482 634004
- Website
- www.drmitchell.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harthill East Riding PCN (a group of local surgeries that share services)
- NHS code
- B81666 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 6.3% | 13.9% |
| Smoking | 3.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 85% | 67% |
| Cervical screening, women 50-64 | 93% | 75% |
| Blood pressure controlled (hypertension, under 80) | 83% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 93% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 82% | 66% |
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Quick survey · 10 questions, one tap each
Nobody has answered yet. Be the first: your answers show here once three people have replied.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are saved and will show here once enough people have replied.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr Mitchellthis surgery | – | 100 | 99% | 98% | Yes |
| The Ridings Medical GroupBrough, HU15 1AY | 2.7 miles | 90 | 74% | 90% | Yes |
| Park View SurgeryHessle, HU13 9AJ | 2.8 miles | 41 | 61% | 75% | Yes |
| Willerby and Swanland SurgeryHull, HU10 7JR | 3.2 miles | 66 | 62% | 81% | Yes |
| Dr Ac MilnerHull, HU10 6QJ | 3.4 miles | 93 | 89% | 91% | No |
| West Town SurgeryBarton-upon-Humber, DN18 5PU | 3.4 miles | 76 | 72% | 85% | Yes |
| The Central Surgery BartonBarton-upon-Humber, DN18 5ER | 3.6 miles | 40 | 45% | 70% | Yes |
| The Oaks Medical CentreHull, HU4 6RF | 4.5 miles | 26 | 43% | 75% | Yes |
| Hastings Medical CentreHull, HU5 5BE | 4.9 miles | 81 | 85% | 86% | Yes |
| Kingston Health (Hull)Hull, HU3 5QE | 5.1 miles | 44 | 59% | 78% | Yes |
Common questions
Is Dr Mitchell taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dr Mitchell was taking on new patients. You can register online through the NHS website or call the surgery on 01482 634004.
How do patients rate Dr Mitchell?
In the 2026 NHS GP Patient Survey, 98% of patients at Dr Mitchell said their overall experience was good. The England average is 77%. 99% found it easy to get through by phone (England 57%). Its GPScore is 100 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Dr Mitchell?
The Care Quality Commission, which inspects GP surgeries in England, rated Dr Mitchell as Outstanding at its last published inspection (report published 24 June 2022).
What are the opening times of Dr Mitchell?
Reception is open Monday 8:30am to 12:15pm 3:45pm to 6:15pm, Tuesday 8:30am to 12:15pm 3:45pm to 6:15pm, Wednesday 8:30am to 12:15pm, Thursday 8:30am to 12:15pm 3:45pm to 6:15pm, Friday 8:30am to 12:15pm 3:45pm to 6:15pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 September 2020. Bank holidays may differ.
How do I contact Dr Mitchell?
Call 01482 634004 or visit its website, www.drmitchell.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 15 School Lane, North Ferriby, HU14 3DB.
How many patients are registered at Dr Mitchell?
Around 2,537 patients are registered (January 2025). The surgery is part of Harthill East Riding PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.