GP surgery in Willerby and Anlaby
Dr Ac Milner
Anlaby Surgery, Haltemprice Leisure Centre, Springfield Way, Anlaby, Hull, HU10 6QJ
Scores 93 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone94
- Easy to contact online78
- Good experience of getting in touch93
- Did not wait too long for the appointment96
Quality of care 82
- Patients rate the surgery as good88
- Patients got what they needed47
- Doctors and nurses listen73
- Patients trust the staff78
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets49
- Children vaccinated on time80
What patients say
107 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 91% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 88% |
| Easy to contact via website | 70% | 58% | 79% |
| Easy to contact via NHS App | 77% | 54% | 93% |
| Reception staff helpful | 99% | 85% | 98% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 31% |
| Sees preferred clinician | 68% | 42% | 65% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 94% |
| Next steps within 2 days | 93% | 93% | 98% |
| Good experience of contacting | 92% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 76% |
| Waiting time was about right | 92% | 69% | 87% |
| Remote appointment | 4% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 94% |
| Treated with care and concern | 91% | 86% | 95% |
| Considered mental wellbeing | 78% | 75% | 87% |
| Had all the information needed | 98% | 92% | 99% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 95% | 92% | 98% |
| Needs were met | 91% | 90% | 99% |
| Overall | |||
| Overall experience good | 90% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 83% |
| Supported by local services | 86% | 70% | 70% |
| Discussed managing condition | 48% | 43% | 52% |
| Agreed a care plan | 39% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 June 2018. Bank holidays may differ.
- Address
- Anlaby Surgery, Haltemprice Leisure Centre, Springfield Way, Anlaby, Hull, HU10 6QJ
- Phone
- 01482 658918
- Website
- www.anlabysurgery.co.uk/default.asp
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harthill East Riding PCN (a group of local surgeries that share services)
- NHS code
- B81100 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 5.1% | 3.0% |
| Depression | 8.2% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 7.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr Ac Milnerthis surgery | – | 93 | 89% | 91% | No |
| Willerby and Swanland SurgeryHull, HU10 7JR | 0.6 miles | 66 | 62% | 81% | Yes |
| Park View SurgeryHessle, HU13 9AJ | 1.3 miles | 41 | 61% | 75% | Yes |
| Hastings Medical CentreHull, HU5 5BE | 1.7 miles | 81 | 85% | 86% | Yes |
| The Oaks Medical CentreHull, HU4 6RF | 2.0 miles | 26 | 43% | 75% | Yes |
| Kingston Health (Hull)Hull, HU3 5QE | 2.1 miles | 44 | 59% | 78% | Yes |
| The Avenues Medical CentreKingston Upon Hull, HU5 3TJ | 2.5 miles | 9 | 30% | 59% | Yes |
| King Street Medical CentreCottingham, HU16 5QJ | 2.6 miles | 20 | 32% | 73% | – |
| Campus Health CentreHull, HU5 2EG | 3.0 miles | 67 | 84% | 77% | Yes |
| St Andrews SurgeryHull, HU3 4BB | 3.1 miles | 21 | 58% | 69% | Yes |
Common questions
Is Dr Ac Milner taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Dr Ac Milner was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Dr Ac Milner?
In the 2026 NHS GP Patient Survey, 91% of patients at Dr Ac Milner said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Dr Ac Milner?
The Care Quality Commission, which inspects GP surgeries in England, rated Dr Ac Milner as Good at its last published inspection (report published 28 July 2023).
What are the opening times of Dr Ac Milner?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 June 2018. Bank holidays may differ.
How do I contact Dr Ac Milner?
Call 01482 658918 or visit its website, www.anlabysurgery.co.uk/default.asp. You can also book and order repeat prescriptions in the NHS App. The address is Anlaby Surgery, Haltemprice Leisure Centre, Springfield Way, Anlaby, Hull, HU10 6QJ.
How many patients are registered at Dr Ac Milner?
Around 4,215 patients are registered (January 2025). The surgery is part of Harthill East Riding PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.