GP surgery in Hessle
Willerby and Swanland Surgery
Willand Primary Care Centre, Lowfield Road, Anlaby, Hull, HU10 7JR
Scores 66 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone50
- Easy to contact online96
- Good experience of getting in touch46
- Did not wait too long for the appointment76
Quality of care 66
- Patients rate the surgery as good58
- Patients got what they needed76
- Doctors and nurses listen44
- Patients trust the staff69
- Inspection rating (Good)50
- Health checks and screening done45
- Meets NHS clinical targets80
- Children vaccinated on time71
What patients say
113 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
81%
say their experience is good
above the England average (77%)
-13
change since last year
2025: 94% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 63% |
| Easy to contact via website | 84% | 58% | 60% |
| Easy to contact via NHS App | 77% | 54% | 84% |
| Reception staff helpful | 83% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 27% |
| Sees preferred clinician | 28% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 98% |
| Good experience of contacting | 74% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 58% |
| Waiting time was about right | 80% | 69% | 80% |
| Remote appointment | 14% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 98% |
| Treated with care and concern | 89% | 86% | 98% |
| Considered mental wellbeing | 79% | 75% | 88% |
| Had all the information needed | 95% | 92% | 97% |
| Confidence and trust | 96% | 93% | 99% |
| Involved in decisions | 89% | 92% | 99% |
| Needs were met | 95% | 90% | 98% |
| Overall | |||
| Overall experience good | 81% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 84% |
| Supported by local services | 75% | 70% | 86% |
| Discussed managing condition | 38% | 43% | 36% |
| Agreed a care plan | 43% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 October 2022. Bank holidays may differ.
- Address
- Willand Primary Care Centre, Lowfield Road, Anlaby, Hull, HU10 7JR
- Phone
- 01482 652652
- Website
- www.willerbysurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harthill East Riding PCN (a group of local surgeries that share services)
- NHS code
- B81024 · NHS profile
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.1% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 5.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Willerby and Swanland Surgerythis surgery | – | 66 | 62% | 81% | Yes |
| Dr Ac MilnerHull, HU10 6QJ | 0.6 miles | 93 | 89% | 91% | No |
| Park View SurgeryHessle, HU13 9AJ | 0.7 miles | 41 | 61% | 75% | Yes |
| The Oaks Medical CentreHull, HU4 6RF | 1.7 miles | 26 | 43% | 75% | Yes |
| Hastings Medical CentreHull, HU5 5BE | 1.8 miles | 81 | 85% | 86% | Yes |
| Kingston Health (Hull)Hull, HU3 5QE | 2.0 miles | 44 | 59% | 78% | Yes |
| The Avenues Medical CentreKingston Upon Hull, HU5 3TJ | 2.7 miles | 9 | 30% | 59% | Yes |
| St Andrews SurgeryHull, HU3 4BB | 2.9 miles | 21 | 58% | 69% | Yes |
| King Street Medical CentreCottingham, HU16 5QJ | 3.2 miles | 20 | 32% | 73% | – |
| Dr MitchellNorth Ferriby, HU14 3DB | 3.2 miles | 100 | 99% | 98% | Yes |
Hastings Medical Centre is 1.8 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Willerby and Swanland Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Willerby and Swanland Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01482 652652.
How do patients rate Willerby and Swanland Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Willerby and Swanland Surgery said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 66 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Willerby and Swanland Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Willerby and Swanland Surgery as Good at its last published inspection (report published 30 April 2026).
What are the opening times of Willerby and Swanland Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 October 2022. Bank holidays may differ.
How do I contact Willerby and Swanland Surgery?
Call 01482 652652 or visit its website, www.willerbysurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is Willand Primary Care Centre, Lowfield Road, Anlaby, Hull, HU10 7JR.
How many patients are registered at Willerby and Swanland Surgery?
Around 10,845 patients are registered (January 2025). The surgery is part of Harthill East Riding PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.