GP surgery in Stanley
Stanley Medical Group
Stanley Primary Care Centre, Clifford Road, Stanley, DH9 0AB
Scores 96 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 92
- Easy to get through on the phone82
- Easy to contact online93
- Good experience of getting in touch88
- Did not wait too long for the appointment90
Quality of care 97
- Patients rate the surgery as good80
- Patients got what they needed96
- Doctors and nurses listen94
- Patients trust the staff97
- Inspection rating (Outstanding)98
- Health checks and screening done31
- Meets NHS clinical targets81
- Children vaccinated on time88
What patients say
97 patients answered the 2026 NHS survey about this surgery.
80%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 87% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 80% | 57% | 66% |
| Easy to contact via website | 81% | 58% | 71% |
| Easy to contact via NHS App | 73% | 54% | 65% |
| Reception staff helpful | 93% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 28% |
| Sees preferred clinician | 68% | 42% | 66% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 89% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 74% |
| Waiting time was about right | 87% | 69% | 83% |
| Remote appointment | 20% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 93% |
| Treated with care and concern | 97% | 86% | 93% |
| Considered mental wellbeing | 94% | 75% | 81% |
| Had all the information needed | 98% | 92% | 98% |
| Confidence and trust | 99% | 93% | 98% |
| Involved in decisions | 99% | 92% | 95% |
| Needs were met | 98% | 90% | 94% |
| Overall | |||
| Overall experience good | 88% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 72% |
| Supported by local services | 90% | 70% | 76% |
| Discussed managing condition | 36% | 43% | 34% |
| Agreed a care plan | 51% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 7:15pm |
| Wednesday | 8am to 6pm |
| Thursday | 7:15am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 December 2023. Bank holidays may differ.
- Address
- Stanley Primary Care Centre, Clifford Road, Stanley, DH9 0AB
- Phone
- 01207 285800
- [email protected]
- Website
- www.stanleymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derwentside PCN (a group of local surgeries that share services)
- NHS code
- A83023 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- South Moor
- Stanley Medical Group, 16 Front Street, Annfield Plain, Stanley, DH9 8HY · 01207 233593
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 16 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 10.9% | 7.9% |
| Asthma | 9.5% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 22.2% | 13.9% |
| Smoking | 17.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Stanley Medical Groupthis surgery | – | 96 | 80% | 88% | Yes |
| Tanfield View Medical GroupStanley, DH9 8AD | 0.1 mile | 81 | 67% | 85% | Yes |
| Annfield Plain SurgeryStanley, DH9 7TD | 1.7 miles | 100 | 98% | 95% | Yes |
| Drs Lambert & NGStanley, DH9 7XT | 1.8 miles | 89 | 81% | 94% | Yes |
| Cedars Medical GroupNewcastle Upon Tyne, NE16 6HU | 3.0 miles | 97 | 84% | 92% | Yes |
| The Haven SurgeryDurham, DH7 0BD | 3.2 miles | 96 | 93% | 94% | Yes |
| Villages Medical GroupChester Le Street, DH2 2NJ | 3.6 miles | 77 | 81% | 83% | Yes |
| Pelton & Fellrose Medical GroupChester Le Street, DH2 1HS | 3.7 miles | 30 | 51% | 72% | Yes |
| Sunniside SurgeryNewcastle Upon Tyne, NE16 5LP | 3.8 miles | 99 | 95% | 97% | Yes |
| Lanchester Medical CentreDurham, DH7 0LP | 3.8 miles | 44 | 67% | 57% | Yes |
Common questions
Is Stanley Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Stanley Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01207 285800.
How do patients rate Stanley Medical Group?
In the 2026 NHS GP Patient Survey, 88% of patients at Stanley Medical Group said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 96 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Stanley Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Stanley Medical Group as Outstanding at its last published inspection (report published 16 January 2017).
What are the opening times of Stanley Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 7:15pm, Wednesday 8am to 6pm, Thursday 7:15am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 December 2023. Bank holidays may differ.
How do I contact Stanley Medical Group?
Call 01207 285800 or visit its website, www.stanleymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Stanley Primary Care Centre, Clifford Road, Stanley, DH9 0AB.
Does Stanley Medical Group have a branch surgery?
Yes. Stanley Medical Group also runs South Moor (Stanley Medical Group, 16 Front Street, Annfield Plain, Stanley, DH9 8HY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Stanley Medical Group?
Around 12,490 patients are registered (January 2025). The surgery is part of Derwentside PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.