GP surgery in County Durham
The Haven Surgery
The Haven, Burnhope, Durham, DH7 0BD
Scores 96 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 93% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 97
- Easy to get through on the phone97
- Easy to contact online99
- Good experience of getting in touch92
- Did not wait too long for the appointment90
Quality of care 92
- Patients rate the surgery as good95
- Patients got what they needed47
- Doctors and nurses listen82
- Patients trust the staff94
- Inspection rating (Good)50
- Health checks and screening done100
- Meets NHS clinical targets94
- Children vaccinated on time65
What patients say
92 patients answered the 2026 NHS survey about this surgery.
93%
find the phone easy
well above the England average (57%)
94%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 94% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 93% | 57% | 95% |
| Easy to contact via website | 92% | 58% | 81% |
| Easy to contact via NHS App | 79% | 54% | 63% |
| Reception staff helpful | 100% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 35% |
| Sees preferred clinician | 90% | 42% | 80% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 93% |
| Next steps within 2 days | 89% | 93% | 91% |
| Good experience of contacting | 91% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 82% |
| Waiting time was about right | 87% | 69% | 98% |
| Remote appointment | 17% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 95% |
| Treated with care and concern | 90% | 86% | 95% |
| Considered mental wellbeing | 82% | 75% | 88% |
| Had all the information needed | 95% | 92% | 97% |
| Confidence and trust | 99% | 93% | 96% |
| Involved in decisions | 98% | 92% | 97% |
| Needs were met | 91% | 90% | 96% |
| Overall | |||
| Overall experience good | 94% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 91% |
| Supported by local services | 77% | 70% | 83% |
| Discussed managing condition | 51% | 43% | 61% |
| Agreed a care plan | 74% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to noon |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2024. Bank holidays may differ.
- Address
- The Haven, Burnhope, Durham, DH7 0BD
- Phone
- 01207 268820
- [email protected]
- Website
- www.thehavensurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derwentside PCN (a group of local surgeries that share services)
- NHS code
- A83622 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 28.2% | 15.2% |
| Diabetes | 12.5% | 7.9% |
| Asthma | 8.8% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 29.5% | 14.3% |
| Obesity | 18.2% | 13.9% |
| Smoking | 15.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 86% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 83% | 68% |
| Blood pressure checked in last 5 years (45+) | 98% | 87% |
| Diabetes: blood pressure on target | 90% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 71% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 88% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Haven Surgerythis surgery | – | 96 | 93% | 94% | Yes |
| Lanchester Medical CentreDurham, DH7 0LP | 1.2 miles | 44 | 67% | 57% | Yes |
| Annfield Plain SurgeryStanley, DH9 7TD | 2.4 miles | 100 | 98% | 95% | Yes |
| Browney House SurgeryDurham, DH7 9YT | 2.4 miles | 73 | 86% | 79% | Yes |
| Drs Lambert & NGStanley, DH9 7XT | 2.5 miles | 89 | 81% | 94% | Yes |
| Tanfield View Medical GroupStanley, DH9 8AD | 3.1 miles | 81 | 67% | 85% | Yes |
| Stanley Medical GroupStanley, DH9 0AB | 3.2 miles | 96 | 80% | 88% | Yes |
| Sacriston Medical CentreDurham, DH7 6JW | 3.4 miles | 44 | 53% | 75% | Yes |
| Dunelm Medical PracticeDurham, DH7 7DG | 4.2 miles | 43 | 54% | 74% | Yes |
| Leadgate SurgeryConsett, DH8 6DP | 4.4 miles | 50 | 75% | 68% | Yes |
Common questions
Is The Haven Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Haven Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01207 268820.
How do patients rate The Haven Surgery?
In the 2026 NHS GP Patient Survey, 94% of patients at The Haven Surgery said their overall experience was good. The England average is 77%. 93% found it easy to get through by phone (England 57%). Its GPScore is 96 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Haven Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Haven Surgery as Good at its last published inspection (report published 1 May 2026).
What are the opening times of The Haven Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to noon, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2024. Bank holidays may differ.
How do I contact The Haven Surgery?
Call 01207 268820 or visit its website, www.thehavensurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Haven, Burnhope, Durham, DH7 0BD.
How many patients are registered at The Haven Surgery?
Around 1,724 patients are registered (January 2025). The surgery is part of Derwentside PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.