GP surgery in East Riding of Yorkshire
Eastgate Medical Group, Hornsea
37 Eastgate, Hornsea, HU18 1LP
Scores 68 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone56
- Easy to contact online38
- Good experience of getting in touch55
- Did not wait too long for the appointment68
Quality of care 77
- Patients rate the surgery as good74
- Patients got what they needed78
- Doctors and nurses listen56
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets57
- Children vaccinated on time78
What patients say
104 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-4
change since last year
2025: 90% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 64% |
| Easy to contact via website | 53% | 58% | 50% |
| Easy to contact via NHS App | 48% | 54% | 66% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 38% |
| Sees preferred clinician | 67% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 94% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 77% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 72% |
| Waiting time was about right | 77% | 69% | 84% |
| Remote appointment | 12% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 87% | 86% | 90% |
| Considered mental wellbeing | 78% | 75% | 79% |
| Had all the information needed | 99% | 92% | 96% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 86% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 86% |
| Supported by local services | 71% | 70% | 86% |
| Discussed managing condition | 50% | 43% | 56% |
| Agreed a care plan | 53% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 7:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- 37 Eastgate, Hornsea, HU18 1LP
- Phone
- 01964 530350
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Yorkshire Coast & Wolds PCN (a group of local surgeries that share services)
- NHS code
- B81004 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Adlborough
- 2 Cross Street, Aldbrough, Hull, HU11 4RW · 01964 527497
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 May 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 27.4% | 15.2% |
| Diabetes | 12.1% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 4.9% | 1.9% |
| Coronary heart disease | 5.9% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 18.1% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Eastgate Medical Group, Hornseathis surgery | – | 68 | 65% | 86% | Yes |
| Leven & Beeford Medical PracticeBeverley, HU17 5NL | 6.1 miles | 88 | 70% | 92% | Yes |
| Drs Raut and ThoufeeqHull, HU7 5DD | 10.0 miles | 78 | 73% | 86% | Yes |
| Laurbel SurgeryHull, HU11 4AR | 10.1 miles | 76 | 83% | 79% | Yes |
| The Sutton Manor SurgeryHull, HU7 4PT | 10.8 miles | 78 | 67% | 87% | Yes |
| James Alexander Family PracticeHull, HU7 4DW | 10.8 miles | 37 | 68% | 80% | Yes |
| Goodheart SurgeryHull, HU7 4DW | 10.8 miles | 24 | 50% | 68% | Yes |
| Dr GT Hendow's PracticeHull, HU7 4DW | 10.8 miles | 94 | 99% | 88% | Yes |
| Haxby Group HullHull, HU7 3JQ | 10.9 miles | 21 | 42% | 72% | Yes |
| Greengates Medical GroupBeverley, HU17 0HB | 11.3 miles | 45 | 52% | 75% | Yes |
Leven & Beeford Medical Practice is 6.1 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Eastgate Medical Group, Hornsea taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Eastgate Medical Group, Hornsea was taking on new patients. You can register online through the NHS website or call the surgery on 01964 530350.
How do patients rate Eastgate Medical Group, Hornsea?
In the 2026 NHS GP Patient Survey, 86% of patients at Eastgate Medical Group, Hornsea said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Eastgate Medical Group, Hornsea?
The Care Quality Commission, which inspects GP surgeries in England, rated Eastgate Medical Group, Hornsea as Good at its last published inspection (report published 27 May 2016).
What are the opening times of Eastgate Medical Group, Hornsea?
Reception is open Monday 8am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 7:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact Eastgate Medical Group, Hornsea?
Call 01964 530350. You can also book and order repeat prescriptions in the NHS App. The address is 37 Eastgate, Hornsea, HU18 1LP.
Does Eastgate Medical Group, Hornsea have a branch surgery?
Yes. Eastgate Medical Group, Hornsea also runs Adlborough (2 Cross Street, Aldbrough, Hull, HU11 4RW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Eastgate Medical Group, Hornsea?
Around 12,427 patients are registered (January 2025). The surgery is part of Yorkshire Coast & Wolds PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.