GP surgery in Kingston upon Hull, City of
Drs Raut and Thoufeeq
Highlands Health Centre, Lothian Way, Bransholme, Hull, HU7 5DD
Scores 78 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone71
- Easy to contact online40
- Good experience of getting in touch82
- Did not wait too long for the appointment86
Quality of care 70
- Patients rate the surgery as good74
- Patients got what they needed66
- Doctors and nurses listen81
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done57
- Meets NHS clinical targets37
- Children vaccinated on time39
What patients say
108 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+10
change since last year
2025: 76% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 72% |
| Easy to contact via website | 54% | 58% | 28% |
| Easy to contact via NHS App | 58% | 54% | 52% |
| Reception staff helpful | 91% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 44% |
| Sees preferred clinician | 30% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 82% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 86% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 51% |
| Waiting time was about right | 85% | 69% | 71% |
| Remote appointment | 24% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 78% |
| Treated with care and concern | 88% | 86% | 82% |
| Considered mental wellbeing | 77% | 75% | 67% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 93% | 93% | 82% |
| Involved in decisions | 92% | 92% | 87% |
| Needs were met | 93% | 90% | 82% |
| Overall | |||
| Overall experience good | 86% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 77% |
| Supported by local services | 68% | 70% | 64% |
| Discussed managing condition | 38% | 43% | 46% |
| Agreed a care plan | 38% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2024. Bank holidays may differ.
- Address
- Highlands Health Centre, Lothian Way, Bransholme, Hull, HU7 5DD
- Phone
- 01482 835880
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hasp PCN - Hull Association of Similar Practices (a group of local surgeries that share services)
- NHS code
- B81631 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sutton Park Medical
- Littondale, Kingstone Upon Hull, Hull, HU7 4BJ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Pram park
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.9% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 4.0% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 26.2% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 24.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Drs Raut and Thoufeeqthis surgery | – | 78 | 73% | 86% | Yes |
| Haxby Group HullHull, HU7 3JQ | 1.1 miles | 21 | 42% | 72% | Yes |
| James Alexander Family PracticeHull, HU7 4DW | 1.3 miles | 37 | 68% | 80% | Yes |
| Goodheart SurgeryHull, HU7 4DW | 1.3 miles | 24 | 50% | 68% | Yes |
| Dr GT Hendow's PracticeHull, HU7 4DW | 1.3 miles | 94 | 99% | 88% | Yes |
| The Sutton Manor SurgeryHull, HU7 4PT | 1.4 miles | 78 | 67% | 87% | Yes |
| Orchard 2000 GroupHull, HU6 9BS | 2.2 miles | 39 | 56% | 74% | Yes |
| The Bridge Group PracticeHull, HU6 9BX | 2.4 miles | 39 | 49% | 82% | Yes |
| Modality Partnership (Hull)Hull, HU5 2NT | 3.1 miles | 28 | 35% | 74% | Yes |
| Campus Health CentreHull, HU5 2EG | 3.1 miles | 67 | 84% | 77% | Yes |
Dr GT Hendow's Practice is 1.3 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Drs Raut and Thoufeeq taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Drs Raut and Thoufeeq was taking on new patients. You can register online through the NHS website or call the surgery on 01482 835880.
How do patients rate Drs Raut and Thoufeeq?
In the 2026 NHS GP Patient Survey, 86% of patients at Drs Raut and Thoufeeq said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Drs Raut and Thoufeeq?
The Care Quality Commission, which inspects GP surgeries in England, rated Drs Raut and Thoufeeq as Good at its last published inspection (report published 19 April 2016).
What are the opening times of Drs Raut and Thoufeeq?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 November 2024. Bank holidays may differ.
How do I contact Drs Raut and Thoufeeq?
Call 01482 835880. You can also book and order repeat prescriptions in the NHS App. The address is Highlands Health Centre, Lothian Way, Bransholme, Hull, HU7 5DD.
Does Drs Raut and Thoufeeq have a branch surgery?
Yes. Drs Raut and Thoufeeq also runs Sutton Park Medical (Littondale, Kingstone Upon Hull, Hull, HU7 4BJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Drs Raut and Thoufeeq?
Around 4,678 patients are registered (January 2025). The surgery is part of Hasp PCN - Hull Association of Similar Practices, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.