GP surgery in Kingston upon Hull, City of
Haxby Group Hull
Kingswood Healthcare Centre, 10 School Lane, Kingswood, Hull, HU7 3JQ
Scores 21 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone16
- Easy to contact online66
- Good experience of getting in touch28
- Did not wait too long for the appointment9
Quality of care 32
- Patients rate the surgery as good26
- Patients got what they needed24
- Doctors and nurses listen20
- Patients trust the staff39
- Inspection rating (Outstanding)98
- Health checks and screening done9
- Meets NHS clinical targets61
- Children vaccinated on time61
What patients say
105 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 70% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 33% |
| Easy to contact via website | 65% | 58% | 68% |
| Easy to contact via NHS App | 44% | 54% | 45% |
| Reception staff helpful | 77% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 13% | 31% | 15% |
| Sees preferred clinician | 18% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 78% |
| Next steps within 2 days | 91% | 93% | 81% |
| Good experience of contacting | 68% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 36% |
| Waiting time was about right | 52% | 69% | 62% |
| Remote appointment | 25% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 84% |
| Treated with care and concern | 79% | 86% | 86% |
| Considered mental wellbeing | 73% | 75% | 67% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 92% | 93% | 89% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 87% | 90% | 86% |
| Overall | |||
| Overall experience good | 72% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 85% |
| Supported by local services | 69% | 70% | 59% |
| Discussed managing condition | 39% | 43% | 32% |
| Agreed a care plan | 50% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 2 July 2025. Bank holidays may differ.
- Address
- Kingswood Healthcare Centre, 10 School Lane, Kingswood, Hull, HU7 3JQ
- Phone
- 01482 303963
- Website
- www.haxbygroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Haxby Hull Group PCN (a group of local surgeries that share services)
- NHS code
- B81085 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Haxby Burnbrae Surgery
- 445 Holderness Road, Hull, HU8 8JS
- Haxby Newington Surgery
- Newington Health Centre, 2 Plane Street, Hull, HU3 6BX
- Haxby Orchard Park Surgery
- The Orchard Centre, 210 Orchard Park Road, Hull, HU6 9BX
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 18 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.7% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 16.4% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 53% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Haxby Group Hullthis surgery | – | 21 | 42% | 72% | Yes |
| Drs Raut and ThoufeeqHull, HU7 5DD | 1.1 miles | 78 | 73% | 86% | Yes |
| Orchard 2000 GroupHull, HU6 9BS | 1.3 miles | 39 | 56% | 74% | Yes |
| The Bridge Group PracticeHull, HU6 9BX | 1.4 miles | 39 | 49% | 82% | Yes |
| James Alexander Family PracticeHull, HU7 4DW | 1.6 miles | 37 | 68% | 80% | Yes |
| Goodheart SurgeryHull, HU7 4DW | 1.6 miles | 24 | 50% | 68% | Yes |
| Dr GT Hendow's PracticeHull, HU7 4DW | 1.6 miles | 94 | 99% | 88% | Yes |
| The Sutton Manor SurgeryHull, HU7 4PT | 1.9 miles | 78 | 67% | 87% | Yes |
| Campus Health CentreHull, HU5 2EG | 2.4 miles | 67 | 84% | 77% | Yes |
| Modality Partnership (Hull)Hull, HU5 2NT | 2.6 miles | 28 | 35% | 74% | Yes |
Drs Raut and Thoufeeq is 1.1 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Haxby Group Hull taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Haxby Group Hull was taking on new patients. You can register online through the NHS website or call the surgery on 01482 303963.
How do patients rate Haxby Group Hull?
In the 2026 NHS GP Patient Survey, 72% of patients at Haxby Group Hull said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Haxby Group Hull?
The Care Quality Commission, which inspects GP surgeries in England, rated Haxby Group Hull as Outstanding at its last published inspection (report published 18 April 2019).
What are the opening times of Haxby Group Hull?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 2 July 2025. Bank holidays may differ.
How do I contact Haxby Group Hull?
Call 01482 303963 or visit its website, www.haxbygroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Kingswood Healthcare Centre, 10 School Lane, Kingswood, Hull, HU7 3JQ.
Does Haxby Group Hull have a branch surgery?
Yes. Haxby Group Hull also runs Haxby Burnbrae Surgery (445 Holderness Road, Hull, HU8 8JS) and Haxby Newington Surgery (Newington Health Centre, 2 Plane Street, Hull, HU3 6BX) and Haxby Orchard Park Surgery (The Orchard Centre, 210 Orchard Park Road, Hull, HU6 9BX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Haxby Group Hull?
Around 5,453 patients are registered (January 2025). The surgery is part of Haxby Hull Group PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.