GP surgery in Newcastle upon Tyne
Westerhope Medical Group
377-377a Stamfordham Road, Westerhope, Newcastle Upon Tyne, NE5 2LH
Scores 3 out of 100, poor for a GP surgery in England. 56% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 4
- Easy to get through on the phone11
- Easy to contact online36
- Good experience of getting in touch3
- Did not wait too long for the appointment0
Quality of care 5
- Patients rate the surgery as good4
- Patients got what they needed23
- Doctors and nurses listen2
- Patients trust the staff16
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets9
- Children vaccinated on time30
What patients say
105 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
56%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 57% · 2026: 56%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 31% |
| Easy to contact via website | 52% | 58% | 40% |
| Easy to contact via NHS App | 54% | 54% | 33% |
| Reception staff helpful | 71% | 85% | 56% |
| Seeing the same person | |||
| Has a preferred clinician | 15% | 31% | 26% |
| Sees preferred clinician | 19% | 42% | 7% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 72% |
| Next steps within 2 days | 88% | 93% | 95% |
| Good experience of contacting | 49% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 34% |
| Waiting time was about right | 35% | 69% | 52% |
| Remote appointment | 32% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 71% | 87% | 73% |
| Treated with care and concern | 70% | 86% | 68% |
| Considered mental wellbeing | 66% | 75% | 67% |
| Had all the information needed | 82% | 92% | 84% |
| Confidence and trust | 88% | 93% | 85% |
| Involved in decisions | 82% | 92% | 80% |
| Needs were met | 87% | 90% | 82% |
| Overall | |||
| Overall experience good | 56% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 61% |
| Supported by local services | 59% | 70% | 55% |
| Discussed managing condition | 37% | 43% | 34% |
| Agreed a care plan | 50% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6pm |
| Wednesday | 7am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 October 2025. Bank holidays may differ.
- Address
- 377-377a Stamfordham Road, Westerhope, Newcastle Upon Tyne, NE5 2LH
- Phone
- 0191 243 7000
- Website
- www.gpnewcastle.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Outer West PCN (a group of local surgeries that share services)
- NHS code
- A86025 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- 452 Denton Road
- Denton Burn, Newcastle Upon Tyne, NE15 7HD · 01912411101
- Blakelaw Clinic
- Springfield Road, Blakelaw, Newcastle Upon Tyne, NE5 3DS
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.5% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 12.8% | 14.3% |
| Obesity | 19.4% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westerhope Medical Groupthis surgery | – | 3 | 38% | 56% | Yes |
| Denton Park Medical GroupNewcastle Upon Tyne, NE5 2QW | 0.6 miles | 41 | 57% | 79% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 1.0 miles | 35 | 35% | 77% | Yes |
| Parkway Medical GroupNewcastle Upon Tyne, NE5 1LJ | 1.1 miles | 34 | 48% | 69% | Yes |
| Fenham Hall SurgeryNewcastle Upon Tyne, NE4 9XD | 1.4 miles | 51 | 53% | 83% | Yes |
| Betts Avenue Medical GroupNewcastle Upon Tyne, NE15 6TQ | 1.7 miles | 60 | 77% | 81% | Yes |
| West Road Medical CentreNewcastle Upon Tyne, NE4 9QB | 1.9 miles | 34 | 56% | 74% | Yes |
| Park Medical GroupNewcastle Upon Tyne, NE3 2PE | 2.0 miles | 33 | 53% | 77% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 2.3 miles | 36 | 56% | 63% | Yes |
| Prospect Medical CentreNewcastle Upon Tyne, NE4 8AY | 2.3 miles | 1 | 35% | 62% | Yes |
Denton Park Medical Group is 0.6 miles away, scores 41 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westerhope Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westerhope Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 243 7000.
How do patients rate Westerhope Medical Group?
In the 2026 NHS GP Patient Survey, 56% of patients at Westerhope Medical Group said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 3 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Westerhope Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Westerhope Medical Group as Good at its last published inspection (report published 21 January 2016).
What are the opening times of Westerhope Medical Group?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6pm, Wednesday 7am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 October 2025. Bank holidays may differ.
How do I contact Westerhope Medical Group?
Call 0191 243 7000 or visit its website, www.gpnewcastle.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 377-377a Stamfordham Road, Westerhope, Newcastle Upon Tyne, NE5 2LH.
Does Westerhope Medical Group have a branch surgery?
Yes. Westerhope Medical Group also runs 452 Denton Road (Denton Burn, Newcastle Upon Tyne, NE15 7HD) and Blakelaw Clinic (Springfield Road, Blakelaw, Newcastle Upon Tyne, NE5 3DS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westerhope Medical Group?
Around 13,737 patients are registered (January 2025). The surgery is part of Newcastle Outer West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.