GP surgery in Rother
Ferry Road Health Centre
Ferry Road, Rye, TN31 7DN
Scores 75 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone52
- Easy to contact online57
- Good experience of getting in touch72
- Did not wait too long for the appointment76
Quality of care 78
- Patients rate the surgery as good78
- Patients got what they needed85
- Doctors and nurses listen71
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done42
- Meets NHS clinical targets50
- Children vaccinated on time55
What patients say
109 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 86% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 65% |
| Easy to contact via website | 61% | 58% | 50% |
| Easy to contact via NHS App | 50% | 54% | 33% |
| Reception staff helpful | 98% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 45% |
| Sees preferred clinician | 62% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 92% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 82% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 49% |
| Waiting time was about right | 80% | 69% | 73% |
| Remote appointment | 23% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 93% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 78% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 96% | 90% | 94% |
| Overall | |||
| Overall experience good | 87% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 73% |
| Supported by local services | 70% | 70% | 75% |
| Discussed managing condition | 44% | 43% | 45% |
| Agreed a care plan | 52% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 November 2024. Bank holidays may differ.
- Address
- Ferry Road, Rye, TN31 7DN
- Phone
- 01797 223230
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rural Rother PCN (a group of local surgeries that share services)
- NHS code
- G81085 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Brookland Branch Surgery
- Brookland Village Hall, Boarmans Lane, Brookland, Romney Marsh, TN29 9RG
- Majeed
- The Surgery, Memorial Hall, Lydd Road, Rye, TN31 7RJ
- Winchelsea Beach Branch Surgery
- Unit 1 Staffords, Sea Road, Winchelsea Beach, Winchelsea, TN36 4NA
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.0% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 20.0% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ferry Road Health Centrethis surgery | – | 75 | 63% | 87% | Yes |
| Rye Medical CentreRye, TN31 7SQ | 0.8 miles | 84 | 87% | 88% | Yes |
| Northiam SurgeryRye, TN31 6ND | 6.0 miles | 99 | 99% | 99% | Yes |
| The Hill SurgeryHastings, TN35 5BH | 7.5 miles | 11 | 28% | 63% | Yes |
| Ivy Court SurgeryTenterden, TN30 6RB | 8.2 miles | 57 | 55% | 82% | Yes |
| Sedlescombe & Westfield SurgeriesBattle, TN33 0PW | 8.5 miles | 60 | 61% | 81% | Yes |
| Priory Road SurgeryHastings, TN34 3JJ | 8.7 miles | 82 | 75% | 89% | No |
| Hastings Old Town SurgeryHastings, TN34 3DW | 8.8 miles | 5 | 13% | 61% | Yes |
| Woodchurch SurgeryAshford, TN26 3SF | 8.8 miles | 99 | 97% | 98% | Yes |
| The Station PracticeHastings, TN34 1BA | 9.2 miles | 2 | 27% | 67% | Yes |
Northiam Surgery is 6.0 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ferry Road Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ferry Road Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01797 223230.
How do patients rate Ferry Road Health Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Ferry Road Health Centre said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Ferry Road Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Ferry Road Health Centre as Good at its last published inspection (report published 16 February 2017).
What are the opening times of Ferry Road Health Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 November 2024. Bank holidays may differ.
How do I contact Ferry Road Health Centre?
Call 01797 223230. You can also book and order repeat prescriptions in the NHS App. The address is Ferry Road, Rye, TN31 7DN.
Does Ferry Road Health Centre have a branch surgery?
Yes. Ferry Road Health Centre also runs Brookland Branch Surgery (Brookland Village Hall, Boarmans Lane, Brookland, Romney Marsh, TN29 9RG) and Majeed (The Surgery, Memorial Hall, Lydd Road, Rye, TN31 7RJ) and Winchelsea Beach Branch Surgery (Unit 1 Staffords, Sea Road, Winchelsea Beach, Winchelsea, TN36 4NA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ferry Road Health Centre?
Around 3,894 patients are registered (January 2025). The surgery is part of Rural Rother PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.