GP surgery in Epsom
Integrated Care Partnership - Och
Alexandra Road, Epsom, KT17 4BL
Scores 45 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone26
- Easy to contact online33
- Good experience of getting in touch27
- Did not wait too long for the appointment34
Quality of care 72
- Patients rate the surgery as good60
- Patients got what they needed90
- Doctors and nurses listen74
- Patients trust the staff94
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets60
- Children vaccinated on time68
What patients say
174 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
82%
say their experience is good
above the England average (77%)
+8
change since last year
2025: 74% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 50% |
| Easy to contact via website | 51% | 58% | 30% |
| Easy to contact via NHS App | 50% | 54% | 28% |
| Reception staff helpful | 79% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 32% |
| Sees preferred clinician | 31% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 72% |
| Next steps within 2 days | 86% | 93% | 96% |
| Good experience of contacting | 67% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 47% |
| Waiting time was about right | 66% | 69% | 65% |
| Remote appointment | 30% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 87% |
| Considered mental wellbeing | 84% | 75% | 74% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 99% | 93% | 96% |
| Involved in decisions | 96% | 92% | 93% |
| Needs were met | 97% | 90% | 91% |
| Overall | |||
| Overall experience good | 82% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 89% |
| Supported by local services | 71% | 70% | 81% |
| Discussed managing condition | 40% | 43% | 38% |
| Agreed a care plan | 51% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 174 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 April 2025. Bank holidays may differ.
- Address
- Alexandra Road, Epsom, KT17 4BL
- Phone
- 01372 724434
- Website
- www.integratedcarepartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Integrated Care Partnership PCN (a group of local surgeries that share services)
- NHS code
- H81133 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cox Lane Surgery
- The Cox Lane Centre, Cox Lane, Epsom, KT19 9PS
- Stoneleigh Medical Centre
- 24 Stoneleigh Broadway, Epsom, KT17 2HU
- Fitznells Manor Surgery
- Fitznells Manor Surgery, Chessington Road, Ewell, KT17 1TF · 02083942365
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 8.1% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Integrated Care Partnership - Ochthis surgery | – | 45 | 49% | 82% | Yes |
| Derby Medical CentreEpsom, KT19 8AG | 0.5 miles | 59 | 31% | 84% | Yes |
| Ashley Centre SurgeryEpsom, KT18 5AQ | 0.5 miles | 65 | 46% | 83% | Yes |
| Spring Street SurgeryEpsom, KT17 1TG | 1.1 miles | 52 | 57% | 80% | Yes |
| Fountain PracticeEpsom, KT17 1TG | 1.1 miles | 20 | 50% | 76% | Yes |
| Tattenham Health CentreEpsom, KT18 5NU | 1.7 miles | 92 | 70% | 92% | Yes |
| Nork ClinicBanstead, SM7 1HL | 1.8 miles | 33 | 54% | 76% | Yes |
| Cheam Family PracticeSutton, SM3 8BS | 2.3 miles | 45 | 68% | 74% | Yes |
| Tadworth Medical CentreTadworth, KT20 5JE | 2.4 miles | 38 | 44% | 79% | Yes |
| St Stephens House SurgeryAshtead, KT21 2DP | 2.5 miles | 85 | 75% | 92% | Yes |
Derby Medical Centre is 0.5 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Integrated Care Partnership - Och taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Integrated Care Partnership - Och was taking on new patients. You can register online through the NHS website or call the surgery on 01372 724434.
How do patients rate Integrated Care Partnership - Och?
In the 2026 NHS GP Patient Survey, 82% of patients at Integrated Care Partnership - Och said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Integrated Care Partnership - Och?
The Care Quality Commission, which inspects GP surgeries in England, rated Integrated Care Partnership - Och as Good at its last published inspection (report published 19 August 2016).
What are the opening times of Integrated Care Partnership - Och?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 April 2025. Bank holidays may differ.
How do I contact Integrated Care Partnership - Och?
Call 01372 724434 or visit its website, www.integratedcarepartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Alexandra Road, Epsom, KT17 4BL.
Does Integrated Care Partnership - Och have a branch surgery?
Yes. Integrated Care Partnership - Och also runs Cox Lane Surgery (The Cox Lane Centre, Cox Lane, Epsom, KT19 9PS) and Stoneleigh Medical Centre (24 Stoneleigh Broadway, Epsom, KT17 2HU) and Fitznells Manor Surgery (Fitznells Manor Surgery, Chessington Road, Ewell, KT17 1TF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Integrated Care Partnership - Och?
Around 31,602 patients are registered (January 2025). The surgery is part of Integrated Care Partnership PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.