GP surgery in Frome
Frome Medical Practice
Enos Way, Frome, BA11 2FH
Scores 43 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone16
- Easy to contact online72
- Good experience of getting in touch49
- Did not wait too long for the appointment23
Quality of care 62
- Patients rate the surgery as good54
- Patients got what they needed82
- Doctors and nurses listen61
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets54
- Children vaccinated on time51
What patients say
192 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+8
change since last year
2025: 73% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 35% |
| Easy to contact via website | 67% | 58% | 60% |
| Easy to contact via NHS App | 62% | 54% | 37% |
| Reception staff helpful | 91% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 26% |
| Sees preferred clinician | 53% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 87% |
| Next steps within 2 days | 89% | 93% | 90% |
| Good experience of contacting | 75% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 36% | 57% | 39% |
| Waiting time was about right | 61% | 69% | 73% |
| Remote appointment | 12% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 92% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 76% | 75% | 67% |
| Had all the information needed | 93% | 92% | 96% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 98% | 92% | 88% |
| Needs were met | 96% | 90% | 95% |
| Overall | |||
| Overall experience good | 80% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 76% |
| Supported by local services | 74% | 70% | 74% |
| Discussed managing condition | 42% | 43% | 40% |
| Agreed a care plan | 34% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 192 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 2 April 2026. Bank holidays may differ.
- Address
- Enos Way, Frome, BA11 2FH
- Phone
- 01373 301301
- Website
- www.fromemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Frome PCN (a group of local surgeries that share services)
- NHS code
- L85008 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 17.6% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 16.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Frome Medical Practicethis surgery | – | 43 | 42% | 80% | Yes |
| Beckington Family PracticeFrome, BA11 6SE | 2.4 miles | 56 | 67% | 80% | Yes |
| Westbury Group PracticeWestbury, BA13 3FQ | 4.8 miles | 23 | 50% | 76% | Yes |
| Mendip Country PracticeRadstock, BA3 5NQ | 6.0 miles | 86 | 82% | 92% | Yes |
| Avenue SurgeryWarminster, BA12 9AA | 6.1 miles | 16 | 36% | 68% | Yes |
| Independent Health GroupBath, BA2 8SG | 6.8 miles | – | – | – | – |
| Hope House SurgeryRadstock, BA3 3EP | 7.0 miles | 91 | 89% | 90% | Yes |
| Westfield SurgeryRadstock, BA3 3UJ | 7.2 miles | 88 | 83% | 90% | Yes |
| Hillcrest SurgeryBath, BA2 8JQ | 7.3 miles | 68 | 57% | 85% | Yes |
| Lovemead Group PracticeTrowbridge, BA14 7EH | 7.3 miles | 52 | 43% | 75% | Yes |
Beckington Family Practice is 2.4 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Frome Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Frome Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01373 301301.
How do patients rate Frome Medical Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Frome Medical Practice said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Frome Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Frome Medical Practice as Good at its last published inspection (report published 16 June 2022).
What are the opening times of Frome Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 2 April 2026. Bank holidays may differ.
How do I contact Frome Medical Practice?
Call 01373 301301 or visit its website, www.fromemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Enos Way, Frome, BA11 2FH.
How many patients are registered at Frome Medical Practice?
Around 29,235 patients are registered (January 2025). The surgery is part of Frome PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.