GP surgery in Warminster
Avenue Surgery
14 the Avenue, Warminster, BA12 9AA
Scores 16 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone10
- Easy to contact online31
- Good experience of getting in touch13
- Did not wait too long for the appointment31
Quality of care 23
- Patients rate the surgery as good17
- Patients got what they needed46
- Doctors and nurses listen39
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done21
- Meets NHS clinical targets72
- Children vaccinated on time47
What patients say
100 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 68% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 30% |
| Easy to contact via website | 50% | 58% | 16% |
| Easy to contact via NHS App | 48% | 54% | 19% |
| Reception staff helpful | 83% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 21% |
| Sees preferred clinician | 30% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 83% |
| Next steps within 2 days | 87% | 93% | 95% |
| Good experience of contacting | 60% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 38% |
| Waiting time was about right | 65% | 69% | 70% |
| Remote appointment | 29% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 90% |
| Considered mental wellbeing | 68% | 75% | 84% |
| Had all the information needed | 91% | 92% | 93% |
| Confidence and trust | 89% | 93% | 95% |
| Involved in decisions | 83% | 92% | 92% |
| Needs were met | 91% | 90% | 92% |
| Overall | |||
| Overall experience good | 68% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 80% |
| Supported by local services | 74% | 70% | 60% |
| Discussed managing condition | 37% | 43% | 37% |
| Agreed a care plan | 38% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 8pm |
| Tuesday | 8am to 1pm 2pm to 8pm |
| Wednesday | 7:30am to 1pm 2pm to 8pm |
| Thursday | 8am to 1pm 2pm to 8pm |
| Friday | 7:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 November 2024. Bank holidays may differ.
- Address
- 14 the Avenue, Warminster, BA12 9AA
- Phone
- 01985 224600
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Westbury & Warminster PCN (a group of local surgeries that share services)
- NHS code
- J83018 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Avenue Surgery at Station Road
- 28 Station Road, Warminster, BA12 9BR
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.6% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 57% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Avenue Surgerythis surgery | – | 16 | 36% | 68% | Yes |
| Westbury Group PracticeWestbury, BA13 3FQ | 3.4 miles | 23 | 50% | 76% | Yes |
| Beckington Family PracticeFrome, BA11 6SE | 6.1 miles | 56 | 67% | 80% | Yes |
| Frome Medical PracticeFrome, BA11 2FH | 6.1 miles | 43 | 42% | 80% | Yes |
| Lovemead Group PracticeTrowbridge, BA14 7EH | 7.8 miles | 52 | 43% | 75% | Yes |
| Hindon SurgerySalisbury, SP3 6DJ | 7.9 miles | 100 | 100% | 97% | Yes |
| Trowbridge Health CentreTrowbridge, BA14 8LW | 8.3 miles | 61 | 50% | 91% | Yes |
| Mere SurgeryWarminster, BA12 6DT | 8.9 miles | 99 | 99% | 100% | Yes |
| Courtyard SurgeryDevizes, SN10 4JB | 9.4 miles | 96 | 98% | 89% | Yes |
| Bradford-on-Avon and Melksham HealthBradford-on-Avon, BA15 1DQ | 10.1 miles | 50 | 42% | 73% | Yes |
Beckington Family Practice is 6.1 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Avenue Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Avenue Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01985 224600.
How do patients rate Avenue Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at Avenue Surgery said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Avenue Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Avenue Surgery as Good at its last published inspection (report published 19 June 2018).
What are the opening times of Avenue Surgery?
Reception is open Monday 8am to 1pm 2pm to 8pm, Tuesday 8am to 1pm 2pm to 8pm, Wednesday 7:30am to 1pm 2pm to 8pm, Thursday 8am to 1pm 2pm to 8pm, Friday 7:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 November 2024. Bank holidays may differ.
How do I contact Avenue Surgery?
Call 01985 224600. You can also book and order repeat prescriptions in the NHS App. The address is 14 the Avenue, Warminster, BA12 9AA.
Does Avenue Surgery have a branch surgery?
Yes. Avenue Surgery also runs The Avenue Surgery at Station Road (28 Station Road, Warminster, BA12 9BR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Avenue Surgery?
Around 18,106 patients are registered (January 2025). The surgery is part of Westbury & Warminster PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.