GP surgery in Babergh
Glemsford Surgery
Lion Road, Glemsford, Sudbury, CO10 7RF
Scores 29 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone13
- Easy to contact online0
- Good experience of getting in touch39
- Did not wait too long for the appointment64
Quality of care 28
- Patients rate the surgery as good15
- Patients got what they needed45
- Doctors and nurses listen23
- Patients trust the staff99
- Inspection rating (Not rated)–
- Health checks and screening done44
- Meets NHS clinical targets8
- Children vaccinated on time63
What patients say
36 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
+6
change since last year
2025: 61% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 34% |
| Easy to contact via website | 17% | 58% | 21% |
| Easy to contact via NHS App | 54% | 54% | 30% |
| Reception staff helpful | 68% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 69% |
| Next steps within 2 days | 90% | 93% | 95% |
| Good experience of contacting | 72% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 33% |
| Waiting time was about right | 76% | 69% | 61% |
| Remote appointment | 28% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 88% |
| Treated with care and concern | 89% | 86% | 82% |
| Considered mental wellbeing | 70% | 75% | 71% |
| Had all the information needed | 100% | 92% | 94% |
| Confidence and trust | 100% | 93% | 93% |
| Involved in decisions | 88% | 92% | 89% |
| Needs were met | 90% | 90% | 96% |
| Overall | |||
| Overall experience good | 67% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 82% |
| Supported by local services | 86% | 70% | 74% |
| Discussed managing condition | 35% | 43% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 36 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
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Opening times and contact
Opening times not collected yet.
- Address
- Lion Road, Glemsford, Sudbury, CO10 7RF
- Phone
- 01787 280484
- Works with
- Sudbury and West Suffolk Rural PCN (a group of local surgeries that share services)
- NHS code
- D83064
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.4% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 9.2% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 16.2% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 12.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Glemsford Surgerythis surgery | – | 29 | 39% | 67% | – |
| Clare Guildhall SurgerySudbury, CO10 8NY | 4.0 miles | 66 | 84% | 81% | Yes |
| Siam SurgerySudbury, CO10 2DZ | 5.1 miles | 71 | 59% | 87% | Yes |
| Hardwicke House Group PracticeSudbury, CO10 2AY | 5.1 miles | 55 | 48% | 79% | Yes |
| Wickhambrook SurgeryNewmarket, CB8 8XU | 6.9 miles | 78 | 80% | 86% | Yes |
| Hedingham Medical CentreHalstead, CO9 3BY | 8.3 miles | 60 | 54% | 83% | Yes |
| Angel Hill SurgeryBury St. Edmunds, IP33 1LU | 10.0 miles | 26 | 47% | 70% | Yes |
| Haverhill Family PracticeHaverhill, CB9 8HF | 10.0 miles | 45 | 49% | 80% | Yes |
| Victoria SurgeryBury St. Edmunds, IP33 3BB | 10.0 miles | 92 | 88% | 93% | Yes |
| The Guildhall and Barrow SurgeryBury St Edmunds, IP33 1ET | 10.1 miles | 66 | 68% | 86% | Yes |
Clare Guildhall Surgery is 4.0 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Glemsford Surgery?
In the 2026 NHS GP Patient Survey, 67% of patients at Glemsford Surgery said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
How do I contact Glemsford Surgery?
Call 01787 280484. The address is Lion Road, Glemsford, Sudbury, CO10 7RF.
How many patients are registered at Glemsford Surgery?
Around 4,675 patients are registered (January 2025). The surgery is part of Sudbury and West Suffolk Rural PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.