GP surgery in West Molesey
Vine Medical Centre
69 Pemberton Road, East Molesey, KT8 9LJ
Scores 91 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone68
- Easy to contact online96
- Good experience of getting in touch80
- Did not wait too long for the appointment92
Quality of care 92
- Patients rate the surgery as good83
- Patients got what they needed98
- Doctors and nurses listen87
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done60
- Meets NHS clinical targets79
- Children vaccinated on time72
What patients say
110 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 88% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 57% |
| Easy to contact via website | 85% | 58% | 70% |
| Easy to contact via NHS App | 65% | 54% | 70% |
| Reception staff helpful | 89% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 39% |
| Sees preferred clinician | 66% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 92% |
| Next steps within 2 days | 99% | 93% | 99% |
| Good experience of contacting | 86% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 60% |
| Waiting time was about right | 88% | 69% | 84% |
| Remote appointment | 22% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 91% |
| Treated with care and concern | 94% | 86% | 90% |
| Considered mental wellbeing | 74% | 75% | 82% |
| Had all the information needed | 99% | 92% | 90% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 99% | 92% | 94% |
| Needs were met | 99% | 90% | 92% |
| Overall | |||
| Overall experience good | 89% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 79% |
| Supported by local services | 89% | 70% | 73% |
| Discussed managing condition | 39% | 43% | 36% |
| Agreed a care plan | 46% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- 69 Pemberton Road, East Molesey, KT8 9LJ
- Phone
- 020 8979 4200
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Elmbridge PCN (a group of local surgeries that share services)
- NHS code
- H81128 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.2% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 7.6% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Vine Medical Centrethis surgery | – | 91 | 71% | 89% | Yes |
| Glenlyn Medical CentreEast Molesey, KT8 0JX | 0.4 miles | 6 | 28% | 55% | Yes |
| Hampton Medical CentreHampton, TW12 2PB | 1.2 miles | 76 | 51% | 85% | Yes |
| Broad Lane SurgeryHampton, TW12 3AX | 1.4 miles | 66 | 58% | 87% | Yes |
| Hampton Hill Medical CentreHampton, TW12 1NY | 1.7 miles | 59 | 45% | 83% | Yes |
| Park Road SurgeryTeddington, TW11 0AU | 1.7 miles | 81 | 75% | 90% | Yes |
| Thorkhill SurgeryThames Ditton, KT7 0UP | 1.9 miles | 24 | 28% | 68% | Yes |
| Esher Green SurgeryEsher, KT10 8BX | 2.0 miles | 80 | 70% | 86% | Yes |
| Hampton Wick SurgeryKingston Upon Thames, KT1 4DY | 2.1 miles | 64 | 81% | 85% | Yes |
| The Groves Hinchley WoodEsher, KT10 0SP | 2.1 miles | 69 | 72% | 83% | Yes |
Common questions
Is Vine Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Vine Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8979 4200.
How do patients rate Vine Medical Centre?
In the 2026 NHS GP Patient Survey, 89% of patients at Vine Medical Centre said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Vine Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Vine Medical Centre as Good at its last published inspection (report published 1 March 2019).
What are the opening times of Vine Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact Vine Medical Centre?
Call 020 8979 4200. You can also book and order repeat prescriptions in the NHS App. The address is 69 Pemberton Road, East Molesey, KT8 9LJ.
How many patients are registered at Vine Medical Centre?
Around 8,395 patients are registered (January 2025). The surgery is part of East Elmbridge PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.