GP surgery in Gravesend
Gravesend Medical Centre
1 New Swan Yard, Gravesend, DA12 2EN
Scores 8 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone39
- Easy to contact online42
- Good experience of getting in touch22
- Did not wait too long for the appointment1
Quality of care 3
- Patients rate the surgery as good14
- Patients got what they needed6
- Doctors and nurses listen14
- Patients trust the staff1
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets19
- Children vaccinated on time12
What patients say
87 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
66%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 76% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 60% |
| Easy to contact via website | 55% | 58% | 52% |
| Easy to contact via NHS App | 51% | 54% | 58% |
| Reception staff helpful | 78% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 45% |
| Sees preferred clinician | 13% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 84% |
| Next steps within 2 days | 85% | 93% | 93% |
| Good experience of contacting | 65% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 53% |
| Waiting time was about right | 37% | 69% | 48% |
| Remote appointment | 25% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 87% |
| Treated with care and concern | 78% | 86% | 84% |
| Considered mental wellbeing | 75% | 75% | 79% |
| Had all the information needed | 80% | 92% | 92% |
| Confidence and trust | 79% | 93% | 88% |
| Involved in decisions | 87% | 92% | 90% |
| Needs were met | 81% | 90% | 88% |
| Overall | |||
| Overall experience good | 66% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 66% |
| Supported by local services | 52% | 70% | 64% |
| Discussed managing condition | 47% | 43% | 44% |
| Agreed a care plan | 33% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 87 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 November 2018. Bank holidays may differ.
- Address
- 1 New Swan Yard, Gravesend, DA12 2EN
- Phone
- 01474 534123
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gravesend Central PCN (a group of local surgeries that share services)
- NHS code
- G82780 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 18.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gravesend Medical Centrethis surgery | – | 8 | 56% | 66% | Yes |
| Parrock Street SurgeryGravesend, DA12 1EN | 0.2 miles | 3 | 45% | 62% | Yes |
| Pelham Medical PracticeGravesend, DA11 0HN | 0.4 miles | 8 | 46% | 62% | Yes |
| Old Road West SurgeryGravesend, DA11 0LL | 0.7 miles | 48 | 62% | 78% | Yes |
| Rochester Road SurgeryGravesend, DA12 2HU | 1.1 miles | 55 | 62% | 82% | Yes |
| The Shrubbery SurgeryGravesend, DA11 8RD | 1.1 miles | 46 | 68% | 79% | Yes |
| Tilbury Health CentreTilbury, RM18 8EB | 1.2 miles | 25 | 50% | 66% | Yes |
| Springhead HealthGravesend, DA11 8BZ | 1.3 miles | 4 | 19% | 68% | Yes |
| Sai Medical CentreTilbury, RM18 7QA | 1.3 miles | 25 | 50% | 73% | Yes |
| Medic HouseTilbury, RM18 7RJ | 1.4 miles | 66 | 75% | 77% | Yes |
Old Road West Surgery is 0.7 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gravesend Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gravesend Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01474 534123.
How do patients rate Gravesend Medical Centre?
In the 2026 NHS GP Patient Survey, 66% of patients at Gravesend Medical Centre said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Gravesend Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Gravesend Medical Centre as Good at its last published inspection (report published 15 April 2025).
What are the opening times of Gravesend Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 November 2018. Bank holidays may differ.
How do I contact Gravesend Medical Centre?
Call 01474 534123. You can also book and order repeat prescriptions in the NHS App. The address is 1 New Swan Yard, Gravesend, DA12 2EN.
How many patients are registered at Gravesend Medical Centre?
Around 16,455 patients are registered (January 2025). The surgery is part of Gravesend Central PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.