GP surgery in Northfleet
The Shrubbery Surgery
65a Perry Street, Northfleet, Gravesend, DA11 8RD
Scores 46 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone62
- Easy to contact online26
- Good experience of getting in touch51
- Did not wait too long for the appointment92
Quality of care 19
- Patients rate the surgery as good48
- Patients got what they needed38
- Doctors and nurses listen66
- Patients trust the staff9
- Inspection rating (Requires improvement)2
- Health checks and screening done6
- Meets NHS clinical targets24
- Children vaccinated on time22
What patients say
73 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
79%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 73% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 54% |
| Easy to contact via website | 48% | 58% | 30% |
| Easy to contact via NHS App | 41% | 54% | 32% |
| Reception staff helpful | 94% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 27% |
| Sees preferred clinician | 61% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 82% |
| Next steps within 2 days | 99% | 93% | 97% |
| Good experience of contacting | 76% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 31% |
| Waiting time was about right | 88% | 69% | 80% |
| Remote appointment | 30% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 76% |
| Treated with care and concern | 93% | 86% | 73% |
| Considered mental wellbeing | 77% | 75% | 61% |
| Had all the information needed | 90% | 92% | 85% |
| Confidence and trust | 86% | 93% | 85% |
| Involved in decisions | 95% | 92% | 85% |
| Needs were met | 89% | 90% | 85% |
| Overall | |||
| Overall experience good | 79% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 78% |
| Supported by local services | 83% | 70% | 57% |
| Discussed managing condition | 38% | 43% | 40% |
| Agreed a care plan | 39% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 73 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 October 2017. Bank holidays may differ.
- Address
- 65a Perry Street, Northfleet, Gravesend, DA11 8RD
- Phone
- 01474 356661
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gravesend Alliance PCN (a group of local surgeries that share services)
- NHS code
- G82021 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Riverview Park Surgery
- 1 Whinfell Way, Riverview Park, Gravesend, DA12 4RX · 01474 363020
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 30 December 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.5% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 13.4% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Shrubbery Surgerythis surgery | – | 46 | 68% | 79% | Yes |
| Springhead HealthGravesend, DA11 8BZ | 0.3 miles | 4 | 19% | 68% | Yes |
| Old Road West SurgeryGravesend, DA11 0LL | 0.7 miles | 48 | 62% | 78% | Yes |
| Pelham Medical PracticeGravesend, DA11 0HN | 0.7 miles | 8 | 46% | 62% | Yes |
| Parrock Street SurgeryGravesend, DA12 1EN | 1.0 miles | 3 | 45% | 62% | Yes |
| Gravesend Medical CentreGravesend, DA12 2EN | 1.1 miles | 8 | 56% | 66% | Yes |
| Oakfield Health Centre, Practice 2Gravesend, DA12 5BW | 1.2 miles | 12 | 52% | 66% | Yes |
| Rochester Road SurgeryGravesend, DA12 2HU | 1.7 miles | 55 | 62% | 82% | Yes |
| Downs Way Medical PracticeGravesend, DA13 9LB | 1.8 miles | 16 | 36% | 69% | Yes |
| Sai Medical CentreTilbury, RM18 7QA | 2.0 miles | 25 | 50% | 73% | Yes |
Common questions
Is The Shrubbery Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Shrubbery Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01474 356661.
How do patients rate The Shrubbery Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at The Shrubbery Surgery said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Shrubbery Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Shrubbery Surgery as Requires improvement at its last published inspection (report published 30 December 2022).
What are the opening times of The Shrubbery Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 October 2017. Bank holidays may differ.
How do I contact The Shrubbery Surgery?
Call 01474 356661. You can also book and order repeat prescriptions in the NHS App. The address is 65a Perry Street, Northfleet, Gravesend, DA11 8RD.
Does The Shrubbery Surgery have a branch surgery?
Yes. The Shrubbery Surgery also runs Riverview Park Surgery (1 Whinfell Way, Riverview Park, Gravesend, DA12 4RX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Shrubbery Surgery?
Around 17,104 patients are registered (January 2025). The surgery is part of Gravesend Alliance PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.