GP surgery in Gravesend
Old Road West Surgery
30 Old Road West, Gravesend, DA11 0LL
Scores 48 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone50
- Easy to contact online23
- Good experience of getting in touch44
- Did not wait too long for the appointment64
Quality of care 44
- Patients rate the surgery as good44
- Patients got what they needed47
- Doctors and nurses listen42
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets55
- Children vaccinated on time45
What patients say
192 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+7
change since last year
2025: 70% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 53% |
| Easy to contact via website | 45% | 58% | 36% |
| Easy to contact via NHS App | 54% | 54% | 27% |
| Reception staff helpful | 86% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 22% |
| Sees preferred clinician | 52% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 85% |
| Next steps within 2 days | 94% | 93% | 99% |
| Good experience of contacting | 73% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 46% |
| Waiting time was about right | 76% | 69% | 72% |
| Remote appointment | 28% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 72% |
| Treated with care and concern | 85% | 86% | 73% |
| Considered mental wellbeing | 71% | 75% | 59% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 90% | 93% | 87% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 91% | 90% | 79% |
| Overall | |||
| Overall experience good | 78% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 80% |
| Supported by local services | 71% | 70% | 77% |
| Discussed managing condition | 44% | 43% | 36% |
| Agreed a care plan | 45% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 192 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- 30 Old Road West, Gravesend, DA11 0LL
- Phone
- 01474 352075
- [email protected]
- Website
- www.oldroadwestsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- G82067 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Parent and baby room
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 June 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 18.2% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 14.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Old Road West Surgerythis surgery | – | 48 | 62% | 78% | Yes |
| Pelham Medical PracticeGravesend, DA11 0HN | 0.5 miles | 8 | 46% | 62% | Yes |
| Parrock Street SurgeryGravesend, DA12 1EN | 0.6 miles | 3 | 45% | 62% | Yes |
| The Shrubbery SurgeryGravesend, DA11 8RD | 0.7 miles | 46 | 68% | 79% | Yes |
| Gravesend Medical CentreGravesend, DA12 2EN | 0.7 miles | 8 | 56% | 66% | Yes |
| Oakfield Health Centre, Practice 2Gravesend, DA12 5BW | 0.9 miles | 12 | 52% | 66% | Yes |
| Rochester Road SurgeryGravesend, DA12 2HU | 1.0 miles | 55 | 62% | 82% | Yes |
| Springhead HealthGravesend, DA11 8BZ | 1.0 miles | 4 | 19% | 68% | Yes |
| Tilbury Health CentreTilbury, RM18 8EB | 1.9 miles | 25 | 50% | 66% | Yes |
| Downs Way Medical PracticeGravesend, DA13 9LB | 1.9 miles | 16 | 36% | 69% | Yes |
Common questions
Is Old Road West Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Old Road West Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01474 352075.
How do patients rate Old Road West Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Old Road West Surgery said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 48 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Old Road West Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Old Road West Surgery as Good at its last published inspection (report published 25 June 2021).
What are the opening times of Old Road West Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact Old Road West Surgery?
Call 01474 352075 or visit its website, www.oldroadwestsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 30 Old Road West, Gravesend, DA11 0LL.
How many patients are registered at Old Road West Surgery?
Around 9,498 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.