GP surgery in Gravesend
Rochester Road Surgery
115 Rochester Road, Gravesend, DA12 2HU
Scores 55 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone50
- Easy to contact online74
- Good experience of getting in touch45
- Did not wait too long for the appointment57
Quality of care 54
- Patients rate the surgery as good60
- Patients got what they needed75
- Doctors and nurses listen62
- Patients trust the staff87
- Inspection rating (Not rated)–
- Health checks and screening done2
- Meets NHS clinical targets2
- Children vaccinated on time3
What patients say
69 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
82%
say their experience is good
above the England average (77%)
+10
change since last year
2025: 72% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 67% |
| Easy to contact via website | 68% | 58% | 58% |
| Easy to contact via NHS App | 76% | 54% | 64% |
| Reception staff helpful | 89% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 34% |
| Sees preferred clinician | 50% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 78% |
| Next steps within 2 days | 92% | 93% | 81% |
| Good experience of contacting | 74% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 44% |
| Waiting time was about right | 74% | 69% | 68% |
| Remote appointment | 42% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 85% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 84% | 75% | 81% |
| Had all the information needed | 99% | 92% | 90% |
| Confidence and trust | 98% | 93% | 94% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 94% | 90% | 95% |
| Overall | |||
| Overall experience good | 82% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 83% |
| Supported by local services | 51% | 70% | 68% |
| Discussed managing condition | 32% | 43% | 54% |
| Agreed a care plan | 49% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 69 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 March 2026. Bank holidays may differ.
- Address
- 115 Rochester Road, Gravesend, DA12 2HU
- Phone
- 01474 560346
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gravesend Central PCN (a group of local surgeries that share services)
- NHS code
- G82648 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Beaumont Drive Surgery
- 177 Beaumont Drive, Northfleet, Gravesend, DA11 9NY · 01474 560234
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 14.0% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 7.5% | 14.3% |
| Obesity | 18.1% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 47% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 55% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rochester Road Surgerythis surgery | – | 55 | 62% | 82% | Yes |
| Parrock Street SurgeryGravesend, DA12 1EN | 0.9 miles | 3 | 45% | 62% | Yes |
| Old Road West SurgeryGravesend, DA11 0LL | 1.0 miles | 48 | 62% | 78% | Yes |
| Gravesend Medical CentreGravesend, DA12 2EN | 1.1 miles | 8 | 56% | 66% | Yes |
| Pelham Medical PracticeGravesend, DA11 0HN | 1.2 miles | 8 | 46% | 62% | Yes |
| Oakfield Health Centre, Practice 2Gravesend, DA12 5BW | 1.3 miles | 12 | 52% | 66% | Yes |
| The Shrubbery SurgeryGravesend, DA11 8RD | 1.7 miles | 46 | 68% | 79% | Yes |
| Springhead HealthGravesend, DA11 8BZ | 2.0 miles | 4 | 19% | 68% | Yes |
| Tilbury Health CentreTilbury, RM18 8EB | 2.1 miles | 25 | 50% | 66% | Yes |
| Commonwealth Health CentreTilbury, RM18 7RB | 2.3 miles | 52 | 57% | 81% | Yes |
Common questions
Is Rochester Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rochester Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01474 560346.
How do patients rate Rochester Road Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Rochester Road Surgery said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Rochester Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 March 2026. Bank holidays may differ.
How do I contact Rochester Road Surgery?
Call 01474 560346. You can also book and order repeat prescriptions in the NHS App. The address is 115 Rochester Road, Gravesend, DA12 2HU.
Does Rochester Road Surgery have a branch surgery?
Yes. Rochester Road Surgery also runs Beaumont Drive Surgery (177 Beaumont Drive, Northfleet, Gravesend, DA11 9NY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Rochester Road Surgery?
Around 3,992 patients are registered (January 2025). The surgery is part of Gravesend Central PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.