GP surgery in King's Lynn and West Norfolk
Heacham Group Practice
45 Station Road, Heacham, Kings Lynn, PE31 7EX
Scores 34 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone26
- Easy to contact online86
- Good experience of getting in touch37
- Did not wait too long for the appointment76
Quality of care 16
- Patients rate the surgery as good15
- Patients got what they needed39
- Doctors and nurses listen32
- Patients trust the staff30
- Inspection rating (Requires improvement)2
- Health checks and screening done75
- Meets NHS clinical targets38
- Children vaccinated on time40
What patients say
126 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-16
change since last year
2025: 83% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 55% |
| Easy to contact via website | 75% | 58% | 70% |
| Easy to contact via NHS App | 67% | 54% | 46% |
| Reception staff helpful | 81% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 33% |
| Sees preferred clinician | 26% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 71% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 54% |
| Waiting time was about right | 80% | 69% | 82% |
| Remote appointment | 19% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 94% |
| Treated with care and concern | 82% | 86% | 95% |
| Considered mental wellbeing | 67% | 75% | 79% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 91% | 93% | 94% |
| Involved in decisions | 88% | 92% | 97% |
| Needs were met | 90% | 90% | 95% |
| Overall | |||
| Overall experience good | 67% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 77% |
| Supported by local services | 66% | 70% | 80% |
| Discussed managing condition | 35% | 43% | 41% |
| Agreed a care plan | 34% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2025. Bank holidays may differ.
- Address
- 45 Station Road, Heacham, Kings Lynn, PE31 7EX
- Phone
- 01485 572769
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Norfolk Coastal PCN (a group of local surgeries that share services)
- NHS code
- D82027 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Snettisham Surgery
- The Surgery, Common Road, Snettisham, King's Lynn, PE31 7PE · 01485 541206
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 12 January 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 28.3% | 15.2% |
| Diabetes | 11.6% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 6.2% | 3.0% |
| Depression | 11.7% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 11.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Heacham Group Practicethis surgery | – | 34 | 49% | 67% | Yes |
| The Woottons SurgeryKing's Lynn, PE30 3PT | 8.6 miles | 36 | 50% | 75% | Yes |
| Grimston Medical CentreKing's Lynn, PE32 1DW | 9.7 miles | 62 | 68% | 77% | Yes |
| St James Medical PracticeKing's Lynn, PE30 2FQ | 9.8 miles | 93 | 88% | 92% | Yes |
| Burnham SurgeryKing's Lynn, PE31 8EN | 10.2 miles | 73 | 89% | 83% | Yes |
| Vida HealthcareKing's Lynn, PE30 4DY | 10.9 miles | 27 | 55% | 76% | Yes |
| Great Massingham SurgeryKing's Lynn, PE32 2JQ | 11.5 miles | 86 | 85% | 89% | Yes |
| Southgates Surgical & Medical CentreKing's Lynn, PE30 5QX | 11.8 miles | 9 | 30% | 75% | Yes |
| St Clements SurgeryKings Lynn, PE34 4LZ | 13.1 miles | 82 | 81% | 90% | Yes |
| Wells Health CentreWells-Next-the-Sea, NR23 1JP | 15.4 miles | 88 | 85% | 90% | Yes |
Grimston Medical Centre is 9.7 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Heacham Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Heacham Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01485 572769.
How do patients rate Heacham Group Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at Heacham Group Practice said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Heacham Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Heacham Group Practice as Requires improvement at its last published inspection (report published 12 January 2023).
What are the opening times of Heacham Group Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 November 2025. Bank holidays may differ.
How do I contact Heacham Group Practice?
Call 01485 572769. You can also book and order repeat prescriptions in the NHS App. The address is 45 Station Road, Heacham, Kings Lynn, PE31 7EX.
Does Heacham Group Practice have a branch surgery?
Yes. Heacham Group Practice also runs Snettisham Surgery (The Surgery, Common Road, Snettisham, King's Lynn, PE31 7PE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Heacham Group Practice?
Around 7,623 patients are registered (January 2025). The surgery is part of West Norfolk Coastal PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.