GP surgery in Waverley
Holly Tree Surgery
42 Boundstone Road, Wrecclesham, Farnham, GU10 4TG
Scores 58 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone82
- Easy to contact online49
- Good experience of getting in touch59
- Did not wait too long for the appointment68
Quality of care 36
- Patients rate the surgery as good37
- Patients got what they needed43
- Doctors and nurses listen36
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets7
- Children vaccinated on time94
What patients say
151 patients answered the 2026 NHS survey about this surgery.
80%
find the phone easy
well above the England average (57%)
75%
say their experience is good
about the England average (77%)
-3
change since last year
2025: 79% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 80% | 57% | 79% |
| Easy to contact via website | 58% | 58% | 72% |
| Easy to contact via NHS App | 61% | 54% | 72% |
| Reception staff helpful | 88% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 23% |
| Sees preferred clinician | 55% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 91% |
| Next steps within 2 days | 98% | 93% | 94% |
| Good experience of contacting | 78% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 55% |
| Waiting time was about right | 77% | 69% | 79% |
| Remote appointment | 20% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 84% |
| Treated with care and concern | 84% | 86% | 85% |
| Considered mental wellbeing | 60% | 75% | 74% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 93% | 92% | 94% |
| Needs were met | 90% | 90% | 94% |
| Overall | |||
| Overall experience good | 75% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 84% |
| Supported by local services | 73% | 70% | 74% |
| Discussed managing condition | 27% | 43% | 30% |
| Agreed a care plan | 66% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 151 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 December 2025. Bank holidays may differ.
- Address
- 42 Boundstone Road, Wrecclesham, Farnham, GU10 4TG
- Phone
- 01252 793183
- [email protected]
- Website
- www.hollytreesurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- H81110 · NHS profile
Access and facilities
- Accessible toilets
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Pharmacy
- Sign language interpreter available online
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 September 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.7% | 15.2% |
| Diabetes | 4.7% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 9.2% | 13.9% |
| Smoking | 5.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Holly Tree Surgerythis surgery | – | 58 | 80% | 75% | Yes |
| Farnham Dene Medical PracticeFarnham, GU10 3RB | 1.6 miles | 25 | 47% | 67% | Yes |
| Central SurgeryFarnham, GU9 7PT | 1.9 miles | 40 | 64% | 76% | Yes |
| Farnham Park Health GroupFarnham, GU9 9QS | 2.5 miles | 12 | 38% | 62% | Yes |
| Crondall New SurgeryFarnham, GU10 5RF | 4.0 miles | 38 | 67% | 73% | Yes |
| Princes Gardens SurgeryAldershot, GU11 1BJ | 4.7 miles | 85 | 71% | 85% | Yes |
| The Border PracticeAldershot, GU12 4DN | 4.7 miles | 19 | 51% | 67% | Yes |
| Springfield SurgeryGodalming, GU8 6EG | 4.8 miles | 30 | 55% | 74% | Yes |
| Badgerswood SurgeryBordon, GU35 8LH | 4.9 miles | 24 | 47% | 74% | Yes |
| The Cambridge PracticeAldershot, GU11 1AY | 5.0 miles | 17 | 43% | 66% | Yes |
Princes Gardens Surgery is 4.7 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Holly Tree Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Holly Tree Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01252 793183.
How do patients rate Holly Tree Surgery?
In the 2026 NHS GP Patient Survey, 75% of patients at Holly Tree Surgery said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Holly Tree Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Holly Tree Surgery as Good at its last published inspection (report published 1 September 2020).
What are the opening times of Holly Tree Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 December 2025. Bank holidays may differ.
How do I contact Holly Tree Surgery?
Call 01252 793183 or visit its website, www.hollytreesurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is 42 Boundstone Road, Wrecclesham, Farnham, GU10 4TG.
How many patients are registered at Holly Tree Surgery?
Around 6,401 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.